Delivery Supervisor

CAFFEY DISTRIBUTING COMPANY INC•Charlotte, NC

3d•$60,000 - $85,000

About The Position

The primary responsibilities of the Delivery Supervisor are to train, direct and supervise assigned route drivers. The Delivery Supervisor will also use problem-solving skills to handle delivery issues and customer complaints when they arise, as well as promote and exemplify a safe work environment at all times.

Requirements

Associate degree (A.A.) or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.
Excellent Managerial/Operations experience preferred with an understanding of sales concepts, personnel management, budgets, and people skills.
Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Must be able to operate electric and manual pallet jacks, and to safely operate all company delivery vehicles.
CDL-A License and ABC Beer permit required.
Ability to effectively present information and respond to questions one-on-one and in small group situations with customers, clients and other employees in the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and percentages to yield margins, mark-up, and commissions.
The employee must occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Responsibilities

Assist the Delivery Manager in interviewing and selecting potential candidates for open positions.
Provide on-the-job training for Delivery Drivers on assigned routes.
Assist the Delivery Manager with semi-annual performance reviews and communicate performance issues, achievements, and opportunities to employees.
Handle any employee discipline or performance issues according to company policy, maintaining proper documentation.
Work with personnel regarding the implementation of changes in procedures and systems.
Assign job tasks to driver according to route delivery schedules.
Work with customers to ensure the timely delivery of products.
Fill-in and cover routes when regular driver is out due to vacations or other absences. Drive trucks to deliver and unload products when necessary. Be proficient with all necessary equipment
Understand delivery systems regarding routing, time-stops, and driver check-in or check-out activities.
Responsible for compliance with the company's Product Freshness Policy.
Follow-up on all customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.
Maintain safe driving record and comply with company driving policy.
Assist in the training process of all Delivery Drivers/Driver Trainees.
Know all routes assigned under your role.
Step in on routes when needed as a Delivery Driver.
Is familiar with and certified to use all types of delivery equipment, pallet jacks, docks and dock-levers, trucks, and trailers per Caffey Dist. and OSHA standards.
Understand warehouse activities regarding driver check-in or check-out, code-dating and truck loading.
Attend all company meetings as required.
Work with sales department to accomplish ASM/ADM market visits/work-with activities.
Check voice mail several times daily and follow-up on details as needed.
Adhere to dress code, including safety “non-negotiables,” and be properly attired at all times.
Obey all federal, state, and local laws.
Perform other duties as assigned.