Delivery Station Customer Service Associate

Amazon • Seffner, FL

398d

About The Position

The Delivery Station Customer Service Associate is responsible for providing exceptional customer service by effectively communicating with customers in-person, via phone, and through email. This role involves resolving customer issues, prioritizing customer needs, and upholding company values while ensuring a positive customer experience. Associates will work in a dynamic environment, handling various customer inquiries and maintaining high standards of service delivery.

Requirements

• High School or equivalent diploma.
• Previous experience in Customer Service.
• Ability to effectively prioritize work time to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching, and instant messenger tools.

Nice To Haves

• Bachelor Degree or equivalent work-related experience.
• Proficiency in verbal and written communication skills.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, via phone, and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Understanding and responding appropriately to customer issues.
• Composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure appropriate customer outcomes.
• Making quick and effective decisions on behalf of the customer.

Benefits

• Flexible Full-Time (40+ hours per week) schedule.

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED