Delivery Station Customer Service Associate

Amazon • Canton, MI

412d

About The Position

The Delivery Station Customer Service Associate at Amazon is responsible for enhancing the customer experience by providing real-time support at the delivery station. This role involves direct communication with customers to resolve issues, ensure timely package delivery, and uphold Amazon's customer-centric values. Associates will work in a dynamic environment, interacting with various stakeholders to facilitate smooth logistics operations.

Requirements

• High School diploma or equivalent.
• Previous experience in Customer Service.
• Ability to effectively prioritize work time to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching, and instant messenger tools.

Nice To Haves

• Bachelor's degree or equivalent work-related experience.
• Proficiency in verbal and written communication skills.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, via phone, and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to customer issues.
• Composing grammatically correct, concise, and accurate written responses to customer inquiries.
• Approaching problems logically and with good judgment to ensure appropriate customer outcomes.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Benefits

• Competitive salary
• Opportunities for career advancement
• Inclusive workplace culture
• Employee discounts
• Health and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED