Delivery Station Customer Service Assoc - FT(40 Hours) - DSM4 - W Sacramento, CA

Amazon.com, Inc.•West Sacramento, CA

66d•$20•Onsite

About The Position

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.

Requirements

High School or equivalent diploma
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, data base searching and instant messenger tools

Nice To Haves

Bachelor Degree or equivalent work- related experience
Proficiency in verbal and written communication skills
Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Responsibilities

Managing difficult customer situations while using empathy through phone and email
Responding promptly and prioritizing customer needs
Soliciting customer feedback to improve customer experience.
Analyzing data
Using stories and experience to complement data
Willing to seek out and develop work flows and procedures.
Looking for ways to improve and promote quality
Demonstrating accuracy and thoroughness while meeting established deadlines.
Using Problem Solving skills to identify and resolve customer facing issues in a timely manner.
Gathering and analyzing information skillfully to develop alternative solutions.
Effectively communicating
Listening and getting clarification
Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.
Balancing team and individual responsibilities
Exhibiting objectivity and openness to others' views
Giving and receiving feedback
Contributing to building a positive team environment
Commitments to goals and objectives
Supporting team's efforts to succeed.
Treating people with respect
Inspiring the trust of others
Supporting organizational values and goals with integrity.
Supporting affirmative action and respects diversity.
Carrying, lifting, pushing and pulling up to 49 pounds.
Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.
Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)