Delivery Station Customer Service Associate

Amazon • Lebanon, TN

403d

About The Position

The Delivery Station Customer Service Associate at Amazon plays a crucial role in enhancing the customer experience by providing real-time support at delivery stations. This position involves direct communication with customers to resolve issues, ensure timely package delivery, and uphold Amazon's customer-centric values. Associates will work in a dynamic environment, interacting with various stakeholders to facilitate smooth logistics operations and improve customer satisfaction.

Requirements

• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, database searching, and instant messenger tools

Nice To Haves

• Bachelor Degree or equivalent work-related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Responsibilities

• Communicating with customers directly in-person, via phone, and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to customer issues
• Composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED