Delivery Station Customer Service Associate

Amazon • Von Ormy, TX

406d

About The Position

The Delivery Station Customer Service Associate is responsible for providing exceptional customer service by effectively communicating with customers in-person, via phone, and through email. This role involves resolving customer issues, prioritizing customer needs, and upholding company values while ensuring a positive customer experience. Associates will work in a dynamic environment, handling various customer inquiries and maintaining high standards of communication and problem-solving.

Requirements

• High School or equivalent diploma.
• Previous experience in Customer Service.
• Ability to effectively prioritize work time to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching, and instant messenger tools.
• Proficiency in verbal and written communication skills.

Nice To Haves

• Bachelor Degree or equivalent work-related experience.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicate with customers directly in-person, via phone, and email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Understand and respond appropriately to customer issues.
• Compose grammatically correct, concise, and accurate written responses to customer issues.
• Approach problems logically and with good judgment to ensure appropriate customer outcomes.
• Make quick and effective decisions on behalf of the customer.

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED