Delivery Station Customer Service Associate

Amazon • Mansfield, TX

395d

About The Position

The Delivery Station Customer Service Associate at Amazon plays a crucial role in enhancing the customer experience by providing real-time support at the delivery station. This position involves direct communication with customers to ensure timely delivery of packages and to resolve any issues that may arise, all while upholding Amazon's commitment to customer satisfaction.

Requirements

• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, database searching, and instant messenger tools

Nice To Haves

• Bachelor Degree or equivalent work-related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Responsibilities

• Communicating with customers directly in-person, via phone, and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to customer issues
• Composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED