Delivery Station Customer Service Assoc - FT (40 Hours) - DMP1 - Maple Grove, MN

Amazon.com • Maple Grove, MN

204d • $21

About The Position

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.

Requirements

• High School or equivalent diploma.
• Previous experience in Customer Service.
• Ability to effectively prioritize work time to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching and instant messenger tools.

Nice To Haves

• Bachelor Degree or equivalent work-related experience.
• Proficiency in verbal and written communication skills.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.

Responsibilities

• Managing difficult customer situations while using empathy through phone and email.
• Responding promptly and prioritizing customer needs.
• Soliciting customer feedback to improve customer experience.
• Analyzing data and using stories and experience to complement data.
• Seeking out and developing workflows and procedures.
• Looking for ways to improve and promote quality.
• Demonstrating accuracy and thoroughness while meeting established deadlines.
• Using problem-solving skills to identify and resolve customer-facing issues in a timely manner.
• Gathering and analyzing information skillfully to develop alternative solutions.
• Effectively communicating and listening to get clarification.
• Focusing on solving customer needs while maintaining confidentiality.
• Balancing team and individual responsibilities.
• Exhibiting objectivity and openness to others' views.
• Giving and receiving feedback to contribute to building a positive team environment.
• Supporting organizational values and goals with integrity.
• Carrying, lifting, pushing and pulling up to 49 pounds.
• Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.
• Working in a warehouse production environment where noise level and temperatures vary.

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees