RHS Delivery Specialist Virtual

Alight • Wyoming, MI

1d • Remote

About The Position

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
Alight requires all virtual interviews to be conducted on video.
We are seeking a Delivery Specialist to support service delivery for the Retiree Health Solutions Department by managing small to medium projects, coordinating with stakeholders, and ensuring timely completion of tasks. This role will monitor quality, identify process improvements, and adapt to changing priorities. Strong, professional communication is essential, as the position operates within a global and virtual environment

Requirements

• Strong communication, presentation, and interpersonal skills
• Effective problem‑solving, analytical thinking, and active listening
• Excellent organization, attention to detail, and ability to prioritize multiple tasks
• Ability to work effectively in a team and remote environment
• Working knowledge of administrative systems and collaboration tools (WebEx Teams, Microsoft Teams)
• Intermediate to Expert knowledge of Microsoft applications (Word and Excel)
• Bachelor’s degree or equivalent work experience required.

Responsibilities

• Support end to end enterprise service delivery including agent pre-onboarding, licensing, contracting, and certifications.
• Independently handle complex tasks such as escalations, report analysis, and communication to key stakeholders
• Manage projects, coordinating with clients, carriers, third parties, and other company services
• Build personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences
• Participate in internal user acceptance testing and integration testing
• Ensure SOPs for processing are up to date and match requirements
• Monitor and track service-related metrics to ensure processes meet or exceed targets and identify process improvement opportunities
• Manage multiple carrier agent readiness to sell processes
• Partner with carrier contacts to document the readiness process, communicate status updates, report issues/risks, and obtain resolution.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
• We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level