Delivery Specialist - Virtual

Alight

3d • Remote

About The Position

The Delivery Specialist is responsible for the day to day processing, monitoring, and support of electronic file exchanges. This role ensures that inbound and outbound files are delivered accurately, securely, and on schedule, while investigating and resolving file transmission issues as they arise. Works closely with internal teams and external partners to maintain reliable data exchange operations and meet service-level expectations.

Requirements

• Have Bachelor in business administration / computer science or related field
• Possess Knowledge in SQL language and high attention to detail and accuracy.
• Able to perform audits to high volume of data. Able to learn and apply new skills.
• Possess Verbal and written communication skills (English and Spanish)
• Able to work independently with minimal supervision.
• Possess MS Excel and Word skills. Able to navigate Alight’s proprietary systems and web based tools.
• Able to interact professionally with a diverse group (executives, managers, legal, and subject matter experts).
• Able to prioritize work continually and produce a significant volume of work efficiently within performance standards.
• Alight requires all virtual interviews to be conducted on video.

Responsibilities

• Providing technical expertise with internal and external users regarding data files/interfaces.
• Providing ongoing production support by monitoring productions jobs, restarting failed jobs, and performing defect analysis and correction.
• Investigating data and system troubleshooting maintaining accurate documentation on internal issues.
• Understanding data requirements and file/interface layouts required by internal/external clients and third parties and translate those requirements into file/interface specifications
• Coordinating follow-up meetings with clients or vendors for new files interfaces implementation or updates to existing files interfaces.
• Developing Standard Operating Procedures (SOPs) for new processes to assist the Operational team in handling special requests and improving customer service.
• Coordinating annual enrollment activities between internal and external clients. Including but not limited to meetings, calendar of activities, interfaces and audit
• Enhancing of existing system requirements based on new/changing business requirements.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level