Delivery Specialist

Premier Rental Purchase•Roanoke, VA

1d•$15 - $16

About The Position

General Purpose Deliver, install, relocate, service, and retrieve merchandise in a timely and professional manner. Protect company property and money while in the field, maintain strong customer communication, and uphold company standards. Essential Duties Delivery, Service & Retrieval ● Install merchandise correctly and safely at customer homes. ● Complete all deliveries, service calls, relocations, and retrievals on schedule. ● Handle all merchandise with care during loading, transport, and installation. ● Make minor repairs when needed; transport items needing major repairs to the service department and return them promptly once repaired. ● Verify that item, model, and serial numbers match the rental agreement before delivery. ● Retrieve returned items and relocate merchandise when customers move ● Inspect returned items and refurbish them to “like new” condition quickly. Customer Service & Communication ● Answer incoming calls by the third ring in a friendly, professional manner. ● Follow the Premier Rental Purchase Pledge to provide excellent customer service. ● Resolve customer issues politely and promptly. ● Maintain clear communication with customers, coworkers, and management. Operational Support ● Help maintain the store's Standards of Operation. ● Safeguard all company money collected in the field. ● Assist with receiving new merchandis ● Keep the back room and assigned vehicle clean and organized. ● When possible, help with customer order forms and verifications. ● Assist with store cleaning and help meet daily, weekly, and monthly goals. ● Support efforts to grow customers and revenue.

Requirements

High school diploma, GED, or equivalent experience.
Valid driver’s license with a good driving record.
DOT certification (if required by state law).
Completion of training program and one year of customer-service experience.
Ability to lift and carry up to 75 lbs.
Strong attention to detail and accuracy.
Ability to understand written and verbal instructions.
Ability to read, write, and perform basic math quickly and accurately.
Good decision-making and problem-solving skills.
Ability to handle customer interactions professionally.
After training, solid knowledge of all products in inventory.

Responsibilities

Install merchandise correctly and safely at customer homes.
Complete all deliveries, service calls, relocations, and retrievals on schedule.
Handle all merchandise with care during loading, transport, and installation.
Make minor repairs when needed; transport items needing major repairs to the service department and return them promptly once repaired.
Verify that item, model, and serial numbers match the rental agreement before delivery.
Retrieve returned items and relocate merchandise when customers move
Inspect returned items and refurbish them to “like new” condition quickly.
Answer incoming calls by the third ring in a friendly, professional manner.
Follow the Premier Rental Purchase Pledge to provide excellent customer service.
Resolve customer issues politely and promptly.
Maintain clear communication with customers, coworkers, and management.
Help maintain the store's Standards of Operation.
Safeguard all company money collected in the field.
Assist with receiving new merchandis
Keep the back room and assigned vehicle clean and organized.
When possible, help with customer order forms and verifications.
Assist with store cleaning and help meet daily, weekly, and monthly goals.
Support efforts to grow customers and revenue.