Delivery Specialist - Bilingual is a PLUS!

MAJIK Rent To Own•East Lampeter Township, PA

About The Position

Join a Winning Team! Proudly recognized as one of the Best Places to Work in PA for 2022, 2023, 2024 and 2025, we’re committed to creating an environment where our employees thrive and grow. Majik is looking for a reliable and customer-focused Delivery Specialist to join our team. This role is responsible for delivering merchandise, setting up products, and ensuring a positive and memorable customer experience with every interaction. You’ll also support store operations through maintenance, minor repairs, and showroom readiness, helping to create an inviting environment that reflects our commitment to exceptional service. If you're looking for a company that values your contributions, invests in your development, and rewards your success — we want to hear from you! Bilingual candidates may qualify for additional pay based on business needs and proficiency.

Requirements

High School Diploma or GED required.
One (1) year of experience in retail or a customer-focused role involving collections, account maintenance, service, or related duties preferred.
Completion of New Hire Orientation and all required internal training.
Excellent written and verbal communication skills, including active listening and conflict resolution, to support clear and professional interactions with customers, team members, and documentation.
Strong organizational skills and basic computer proficiency to manage tasks, maintain accurate records, and process transactions efficiently.
Results-driven, self-motivated, and receptive to coaching and feedback.
Ability to understand, follow, and explain account retention processes effectively.
Basic proficiency in English, both verbal and written, is required to perform essential job duties such as reading work instructions, communicating with team members and customers, and completing documentation accurately.
Must possess a valid driver’s license with a motor vehicle record that is insurable by our provider and be willing to travel regularly for customer visits.
Ability to safely lift, move, and carry up to 50 pounds independently, and to handle heavier items with team assistance or by using appropriate safety equipment such as appliance carts, furniture dollies, forklift straps, or furniture sliders.
While Blue Ocean Brands does not conduct pre-employment or routine drug testing, we reserve the right to require drug or alcohol testing at any time, including but not limited to situations involving reasonable suspicion, workplace accidents, or as required by law.

Responsibilities

Perform general store, vehicle and merchandise maintenance, merchandise delivery, merchandise return and service, and various marketing, sales and customer service functions.
Perform product refurbishment, assembly, and minor repairs to maintain quality & functionality.
Engage in additional sales opportunities during the delivery process to help drive additional revenue.
Adhere to all Company safety protocols, procedures, and policies using proper tools and protective equipment.
Operate all Company vehicles responsibly, complying with all traffic laws and safety regulations.
Serve customers professionally, inside and outside of the store, ensuring that all merchandise delivered is 100% operational and includes all parts & accessories, while helping build trust and long-term customer loyalty.
Assist in the set-up, merchandising, and cleaning of the showroom floor.
Complete daily checklists and tasks to ensure compliance with all delivery, customer service, and inventory management systems and processes.
Perform regular vehicle checklists ensuring all store vehicles are properly maintained, stocked with necessary tools and delivery accessories, and clean.
Follow-up with customers by telephone, or in person or electronic means to determine reasons for service-related issues including repair related actions.
Practice safe, responsible driving habits at all times and maintain an excellent driving record in alignment with GPS monitoring and company safety standards.
Perform various administrative functions for customer sales & service activities.
Review daily assignments with the Store Manager or immediate supervisor.
Perform other duties as assigned.