Delivery Specialist Advisor

NTT DATA•Austin, TX

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Delivery Specialist Advisor to join our team in Austin, Texas (US-TX), United States (US). Key Responsibilities Software Asset Management (SAM – SaaS & Cloud) • Lead SaaS software license compliance activities, including entitlement validation, usage analysis, and Effective License Position (ELP) creation. • Monitor SaaS application usage to identify underutilized, inactive, or duplicate users and provide cost optimization and risk mitigation recommendations. • Maintain accurate license positions by reconciling subscription data, contracts, and usage metrics. Service Asset & Configuration Management (SACM) • Ensure accuracy, completeness, and integrity of configuration data related to SaaS and cloud-based services within CMDB and integrated systems. • Define and maintain relationships between SaaS applications, users, subscriptions, and supporting cloud services. • Collaborate with ITSM, Cloud, and Security teams to ensure configuration data aligns with operational and governance requirements. • Identify data quality gaps and drive improvements across discovery, integrations, and data governance processes.Governance & Continuous Improvement • Act as the primary point of contact for the customer on SAM and SACM-related topics. • Build strong client relationships and act as a trusted advisor on SaaS licensing and asset management best practices. • Define and maintain SAM and SACM processes, SOPs, and operating models aligned to cloud and SaaS environments. • Track and report KPIs related to license compliance, SaaS optimization, and data quality. • Drive continuous service improvement initiatives and SAM/SACM maturity enhancements. ________________________________________ Required Skills & Experience Experience & Technical Skills • 7–10+ years of experience in Software Asset Management (SAM) and Service Asset & Configuration Management (SACM) • Strong hands-on experience managing SaaS-based applications in cloud or hybrid environments • Proven experience in customer-facing roles within managed services engagements • Experience supporting license compliance, audits, and optimization for SaaS publishers (e.g., Microsoft, Salesforce, ServiceNow, Adobe, Atlassian, etc.) • Experience with SAM / ITAM tools (e.g., Flexera, ServiceNow SAM, Snow, USU, or equivalent) • Working knowledge of CMDB concepts, CI relationships, and ITIL-based SACM practices • Familiarity with cloud platforms (Azure, AWS, GCP) and SaaS integrations/APIs is a plus ________________________________________ Certifications (Preferred) • ITIL v4 (SACM / ITAM modules preferred) • Certified Software Asset Manager (CSAM), IAITAM, or equivalent • Cloud certifications (Azure, AWS, or GCP) – desirable but not mandatory

Requirements

7–10+ years of experience in Software Asset Management (SAM) and Service Asset & Configuration Management (SACM)
Strong hands-on experience managing SaaS-based applications in cloud or hybrid environments
Proven experience in customer-facing roles within managed services engagements
Experience supporting license compliance, audits, and optimization for SaaS publishers (e.g., Microsoft, Salesforce, ServiceNow, Adobe, Atlassian, etc.)
Experience with SAM / ITAM tools (e.g., Flexera, ServiceNow SAM, Snow, USU, or equivalent)
Working knowledge of CMDB concepts, CI relationships, and ITIL-based SACM practices

Nice To Haves

ITIL v4 (SACM / ITAM modules preferred)
Certified Software Asset Manager (CSAM), IAITAM, or equivalent
Cloud certifications (Azure, AWS, or GCP) – desirable but not mandatory
Familiarity with cloud platforms (Azure, AWS, GCP) and SaaS integrations/APIs is a plus

Responsibilities

Lead SaaS software license compliance activities, including entitlement validation, usage analysis, and Effective License Position (ELP) creation.
Monitor SaaS application usage to identify underutilized, inactive, or duplicate users and provide cost optimization and risk mitigation recommendations.
Maintain accurate license positions by reconciling subscription data, contracts, and usage metrics.
Ensure accuracy, completeness, and integrity of configuration data related to SaaS and cloud-based services within CMDB and integrated systems.
Define and maintain relationships between SaaS applications, users, subscriptions, and supporting cloud services.
Collaborate with ITSM, Cloud, and Security teams to ensure configuration data aligns with operational and governance requirements.
Identify data quality gaps and drive improvements across discovery, integrations, and data governance processes.
Act as the primary point of contact for the customer on SAM and SACM-related topics.
Build strong client relationships and act as a trusted advisor on SaaS licensing and asset management best practices.
Define and maintain SAM and SACM processes, SOPs, and operating models aligned to cloud and SaaS environments.
Track and report KPIs related to license compliance, SaaS optimization, and data quality.
Drive continuous service improvement initiatives and SAM/SACM maturity enhancements.