101-Delivery Services Coordinator

American Furniture Warehouse•Webster, TX

2d•$18

About The Position

As a Delivery Services Coordinator, you will be responsible for supporting the Delivery and Furniture Preparation departments in multiple ways. You will be responsible for verifying and assisting with processing driver commission payroll, verifying, and completing all paperwork that is turned in, and check in work cell phones, iPads, and delivery truck keys. Additional duties could include working with multiple departments to process merchandise to be added on or canceled from the delivery routes, coordinating, and working with Inventory Control and Delivery Return to Stock departments to resolve any inventory discrepancies that may occur, and creating driver routes.

Requirements

Previous experience as a Delivery Services Coordinator or similar role
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Ability to maintain a congenial calm communication style and the ability to diffuse and clarify the needs of drivers to achieve clear solutions.
Ability to analyze, model and interpret data
Have strong independent follow up skills
Excellent organizational skill and the ability to demonstrate attention to detail, and accuracy.
Sense of ownership and pride in your performance and its impact on AFW’s success
Strategic planning, critical thinking, and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate.
Ability to lead team meetings and motivate others
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and at times stressful environment.
Analytical - Ability to analyze, collect and research data and read reports, fierce attention to detail.
Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and
Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Teamwork – Contributes to building positive team spirit; supports everyone’s efforts to succeed and offers to help others.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others & ideas and tries new things.
Organizational Support – Follows policies and procedures; supports AFW’s goals and values.
Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Problem Solving – Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit; ability and authority to plan work, meet deadlines and coordinate time sensitive activities across personnel in multiple departments.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
Safety and Security – Observes and leads safety and security procedures and initiatives.
Attendance/Punctuality – Is consistently at work and on time.
Ability to navigate multiple computer systems, type 35+ wpm, advanced familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, etc.), and advanced internet research skills. Ability to regularly use computers for ordering, communication, documentation, scheduling, maintenance of organizational content on shared drives. Ability to apply technology up to and including Electronic Logging Devices, iPads, dispatch software, and windows.
High School diploma required; equivalent combination of education and experience accepted in lieu of degree.

Nice To Haves

Hands on experience with STORIS and Dispatch Track preferred
Knowledge of Federal Motor Carrier Safety Administration (FMCSA) and Department of Transportation (DOT) laws preferred
Experience with STORIS and Dispatch Track preferred.
Certifications and licenses related to business and safety are preferred.
Two-year college or university program degree preferred

Responsibilities

Monitor and update the Truck Manifest (TKM) and delivery Commission forms.
Identifying and reading reports, tickets, and labels.
Process add-ons, cancels, and special delivery orders.
Requires recognizing, identifying, and using merchandise and necessary reports.
Assist with inventorying tablets, fuel cards, truck keys, and any other items as asked by the AFW management team.
Create driver routes based off forecasting, maps, weather, dollar amount, etc.
Run delivery reports as directed by management
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
Abide by all company policies and procedures.
All other duties assigned by the Delivery Manager as directed.