Arhaus-posted 7 months ago
Full-time • Entry Level
Boston Heights, OH
1,001-5,000 employees
Merchant Wholesalers, Durable Goods

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. The ideal Scheduling Specialist will possess a passion for providing exceptional customer service, along with the ability to represent the Arhaus brand with professionalism, warmth, and care. You'll play a vital role in maximizing scheduled deliveries while fostering strong relationships with our clients, ensuring their experience reflects the high standards we are known for.

  • Handle inbound and outbound calls, assisting customers with scheduling, rescheduling, and confirming their delivery times.
  • Inspire and encourage customers to take their delivery, offering friendly, professional, and personalized service at every step.
  • Address any concerns, delays, or issues with delivery times while providing appropriate solutions and alternatives.
  • Accurately input and update customer information and delivery schedules into the system, ensuring all details are correct.
  • Manage a high volume of calls and deliver timely, efficient service while maintaining a calm and positive demeanor.
  • Coordinate with logistics and delivery teams to ensure accurate scheduling and smooth delivery execution.
  • Strive to build long-term relationships with customers by creating positive experiences that encourage repeat business and referrals.
  • Previous experience in a customer service or call center role preferred, especially in delivery scheduling or logistics.
  • Excellent communication skills (verbal and written), active listening, and the ability to explain complex information clearly and concisely.
  • Strong organizational skills with an emphasis on accuracy in data entry and scheduling.
  • Ability to think quickly on your feet and resolve any customer concerns or issues related to delivery scheduling.
  • Comfortable working in a fast-paced environment with the ability to manage competing priorities.
  • Ability to understand and address customer needs with patience and care.
  • Competitive earnings, bonus opportunities, and employee discounts
  • Medical, dental, Vision, and life insurance benefits
  • Flex spending plan
  • 401K retirement program and 529 college savings plan
  • Paid vacations and holidays (Full-time employees only)
  • Exceptional advancement opportunities
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