Delivery Scheduler

Arhaus Recruiting•Boston Heights, OH

3d•Hybrid

About The Position

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations. Arhaus is seeking enthusiastic and dependable individuals to join our Delivery Scheduling team as Scheduling Specialists. In this role, you will be the key point of contact for our clients, personally reaching out to schedule their deliveries and ensure their experience with us is seamless and memorable. The ideal Scheduling Specialist will possess a passion for providing exceptional customer service, along with the ability to represent the Arhaus brand with professionalism, warmth, and care. You’ll play a vital role in maximizing scheduled deliveries while fostering strong relationships with our clients, ensuring their experience reflects the high standards we are known for. Location: On-Site, Boston Heights, OH, Hybrid Shift: Monday - Friday 11:30 pm - 8 pm and Saturdays 9am-5:30pm (5-day work week) Hybrid, with 2 remote days

Requirements

Experience: Previous experience in a customer service or call center role preferred, especially in delivery scheduling or logistics.
Skills: Excellent communication skills (verbal and written), active listening, and the ability to explain complex information clearly and concisely.
Attention to Detail: Strong organizational skills with an emphasis on accuracy in data entry and scheduling.
Problem-Solving Abilities: Ability to think quickly on your feet and resolve any customer concerns or issues related to delivery scheduling.
Adaptability: Comfortable working in a fast-paced environment with the ability to manage competing priorities.
Empathy: Ability to understand and address customer needs with patience and care.

Responsibilities

Engage with Customers: Handle inbound and outbound calls, assisting customers with scheduling, rescheduling, and confirming their delivery times.
Provide Exceptional Service: Inspire and encourage customers to take their delivery, offering friendly, professional, and personalized service at every step.
Problem-Solving: Address any concerns, delays, or issues with delivery times while providing appropriate solutions and alternatives.
Attention to Detail: Accurately input and update customer information and delivery schedules into the system, ensuring all details are correct.
Work in a Fast-Paced Environment: Manage a high volume of calls and deliver timely, efficient service while maintaining a calm and positive demeanor.
Collaborate with Teams: Coordinate with logistics and delivery teams to ensure accurate scheduling and smooth delivery execution.
Customer Retention: Strive to build long-term relationships with customers by creating positive experiences that encourage repeat business and referrals.