Delivery Quality Analyst - GenAI

AIG•Atlanta, GA

1d•Onsite

About The Position

Quality Analyst - GenAI Be part of something groundbreaking At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help. With the support and investment needed to explore new frontiers in Generative AI, you’ll be working alongside talented colleagues, innovating and contributing to projects that will transform how we manage risk and serve our customers. This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your contribution will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products. If you’re excited by the opportunity to create meaningful impact at scale and shape the future of the insurance industry, we’d love to hear from you. Who we are AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions. At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our Tech Analyst - GenAI, you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong. How you will create impact As a Quality Analyst for our GenAI initiatives, you will be instrumental in ensuring the reliability, functionality, and user experience. You will test and validate our solutions, identifying potential issues. By collaborating closely with developers, product owners, and business stakeholders, you'll help maintain the integrity of our GenAI implementations while contributing valuable insights that drive continuous improvement. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected]. AIG PC Global Services, Inc. As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Join our Talent Community. Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.

Requirements

Strong analytical skills to identify and investigate software issues, with the ability to apply logical problem-solving techniques to testing scenarios.
Basic understanding of the software development lifecycle, including requirements analysis, testing methodologies, and defect reporting processes.
Demonstrate attention to detail when validating application functionality and communicating findings clearly to development teams.
Junior Level Role: This position is designed for early career professionals looking to grow their technical expertise in a supportive environment with mentoring opportunities.
Fundamental understanding of software testing lifecycle
Familiarity with agile testing practices and methodologies
Knowledge of different testing types (functional, regression, integration)
Bachelor's degree in computer science, information technology, or related field, or equivalent experience
0-1 year of experience in software testing or quality assurance
Demonstrated analytical skills and attention to detail
Interest in learning testing tools, methodologies, and quality assurance best practices

Nice To Haves

Basic understanding of testing methodologies (manual and automated)
Familiarity with defect tracking tools
Understanding of web technologies (HTML, CSS, JavaScript) for UI testing
Interest in or exposure to test automation concepts is a plus
Basic understanding of prompt engineering and GenAI concepts are a plus

Responsibilities

Collaborate with developers, product owners, and business analysts to understand requirements and testing needs
Document and report defects clearly and concisely using appropriate tracking tools
Participate in team meetings to provide quality assurance perspectives
Assist in creating and maintaining test documentation and test cases
Analyze application behavior to identify potential issues and inconsistencies
Apply logical thinking to develop effective test scenarios and cases
Work with development team to reproduce and isolate bugs
Help troubleshoot basic to intermediate quality issues across applications
Leverage GenAI tools to help with automating some of the testing activities
Work under guidance of senior QA team members
Make testing decisions within defined test plans and procedures
Escalate complex defects or testing challenges appropriately
Prioritize testing activities based on sprint goals and release schedules

Benefits

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

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