Delivery Ops Prof-Prj

Manpower

About The Position

The Delivery Operations Professional - Project is responsible for supporting delivery functions and tasks to better serve the company and to ensure smooth operational efficiencies. Key focus is on helping follow processes and procedures to support our global database of talent and daily assignment needs of the business. Delivery Support and Operational Accuracy: Monitors shared inboxes throughout the day and responds or routes items based on established decision criteria. Assigns candidates to coaches, ensuring alignment to capacity, geography, specialty, or other matching rules. Builds and reviews Excel-based reports to support coach assignments, and operational insights. Demonstrates strong attention to detail and keeps all tracking systems updated and organized. Technology and Systems Enablement: Uses delivery‑related systems, databases, and workflow tools confidently to support daily operational tasks. Navigates multiple platforms (e.g., Excel, Coach inventory systems) to ensure data accuracy and process consistency. Troubleshoots system or access issues and escalates technical concerns appropriately. Maintains organized digital records and ensures timely updates across all systems used by the delivery team. Leverages technology to streamline administrative tasks and support overall operational efficiency. Stakeholder and Candidate Relationships: Ensures all business‑related processes and activities are completed accurately, timely, and efficiently while delivering a positive experience. Demonstrates strong customer service, clear written and verbal communication, and responsive support to internal partners, coaches, and external stakeholders. Navigates interpersonal situations with professionalism and sound judgment, resolves issues and supports healthy working relationships. Results Orientation: Serves as liaison for leadership to execute delivery operational tasks and processes. Communicates status updates and needed clarifications with professionalism and consistency. Establishes rapport and trust with integrity and honesty across global stakeholder groups. Gains efficiencies by leveraging technology.

Requirements

Associate degree or 2+ years of comparable industry experience
Solves Problems: Objectively analyzes a situation and takes steps to provide a solution, identifies the root of the problem before pressing for resolution. Displays genuine interest in understanding others’ perspectives, asking questions and listening to understand all sides of the problem. Remains engaged until a solution is reached
Clearly Communicates: Communicates verbally and written in a professional, logical and meaningful way. Adjusts message / language to meet the audience. Presents information succinctly and in a way that it is easily understood. Adheres to professional standards with respect to spelling, grammar and business writing.
Balances Multiple Priorities: Works through multiple priorities concurrently using tools to organize information. Manages concurrent objectives by sticking to a disciplined work plan and avoids issues that divert time and resources.
Commits Time and Effort to Ensure Success: Remains focused on the goal and is not easily discouraged or distracted, results are in direct proportion to the time invested. Thrives on working, sees it as a major source of personal satisfaction.
Collaborates to Achieve Results: Values different points of view and leverages the capabilities and knowledge of others to ensure the best outcome is achieved for our clients and for the organization.
Has High Learnability: Seeks out continuous skills development to learn new skills and to adapt to new market or industry trends and technologies.

Nice To Haves

Bachelor’s Degree or comparable industry experience preferred
Human Resources or Management experience preferred

Responsibilities

Monitors shared inboxes throughout the day and responds or routes items based on established decision criteria.
Assigns candidates to coaches, ensuring alignment to capacity, geography, specialty, or other matching rules.
Builds and reviews Excel-based reports to support coach assignments, and operational insights.
Uses delivery‑related systems, databases, and workflow tools confidently to support daily operational tasks.
Navigates multiple platforms (e.g., Excel, Coach inventory systems) to ensure data accuracy and process consistency.
Troubleshoots system or access issues and escalates technical concerns appropriately.
Ensures all business‑related processes and activities are completed accurately, timely, and efficiently while delivering a positive experience.
Demonstrates strong customer service, clear written and verbal communication, and responsive support to internal partners, coaches, and external stakeholders.
Serves as liaison for leadership to execute delivery operational tasks and processes.
Communicates status updates and needed clarifications with professionalism and consistency.