Delivery Operations Systems & Process Manager
About The Position
We’re looking for a Delivery Operations Systems and Process Manager to architect, optimize, and scale the systems and AI automation that power our global delivery organization. This is an individual contributor role with broad influence and deep ownership across Certinia PSA, Snowflake Smartsheet, and delivery operations workflows. You will be a core business partner to Global Delivery Leadership, the Director of BizOps and Snowflake’s Data, Analytics and AI team; designing the systems roadmap and building intelligent automation that make our delivery engine run with precision, predictability, and scale. You will work with Enterprise Technology and GTM Systems to architect solutions and roll out changes to the organization. If you’re a systems architect at heart, obsessed with operational excellence, and energized by AI‑driven transformation, this is the role where you’ll have outsized impact.
Requirements
- 7–12+ years in delivery operations, PSA/ERP systems engineering, or professional services operations
- Deep experience with Certinia or financial force PSA/ERP/CS (or equivalent PSA platforms)
- Proven track record implementing AI automation, predictive analytics, or agentic workflows
- Experience leveraging coding agents
- Expertise in workflow design, systems architecture, and data governance
- Excellent communication and cross‑functional leadership skills
Nice To Haves
- Salesforce platform experience
- Background in SaaS, consulting, or enterprise technology delivery
- Experience supporting global delivery teams
- Understanding of revenue recognition, forecasting, and services margin optimization
Responsibilities
- Lead system roadmap planning, release management, and cross‑functional alignment
- Own the end‑to‑end roadmap, optimization, and governance of Certinia PSA and Salesforce
- Work with Enterprise Technology and GTM Systems on sprint cycles and own Delivery System Change Management
- Design and deploy AI‑powered workflows for: Project health scanning & anomaly detection Staffing intelligence & skill-based routing Predictive forecasting & margin insights GenAI project and customer summaries
- Automate manual workflows across staffing, project setup, billing, and customer success
- Partner with BizOps to ensure strong data governance, compliance, and system integrity
- Ability to identify and solve inefficient existing patterns
- Leverage AI to implement operational improvements
- Serve as the primary systems and operations advisor to: Global Delivery Leadership Director of BizOps Finance, RevOps, and CX
- Translate business strategy into scalable systems, data models, and automation
- Lead cross‑functional initiatives that improve predictability and customer outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
