Delivery Operations Shift Lead

Flower Co.•San Francisco, CA

11d

About The Position

FLOWER CO. operates a licensed cannabis delivery service. The company is growing and looking for Delivery Driver Shift Leads to join our close knit, customer-focused team to help us supply California with the best buds on the market! This position is the cornerstone of our company. The type of people who do well in this role are customer service oriented, have a positive and professional attitude, are dedicated to making our customers happy, and have a passion for cannabis products. Our Shift Leads are part of our secret sauce. They love solving problems, thinking critically, and managing/mentoring a diverse, high-performing team of Drivers. In this role, you will oversee and supervise our driver fleet while supporting daily operations including picking and packing orders, planning routes, dispatching drivers, managing inventory, handling cash and any additional tasks your manager assigns. This position ensures we meet our customer SLA’s and continuously improve our customer experience. Additionally, Shift Leads will be responsible for instilling a culture at the depot that supports our purpose and core company values.

Requirements

Must be over the age of 21
Fluid with business software systems or experience with e-commerce software
Previous management and or keyholder experience
Ability to multitask, organize, problem-solve, and prioritize issues
Action and results-oriented
Ability to work weekly morning and night shifts, including weekends
Have excellent organizational and time management skills
Self-motivated team player with an entrepreneurial spirit
Punctual and able to support specific department KPIs

Responsibilities

Following company standard operating procedures, creating and updating as needed
Lead a team of drivers to accomplish shift goals
Coordinate daily tasks and roll out new systems and features
Be a subject matter expert on FLOWER CO. operations and services
Report performance metrics to Operations Managers
Problem-solve along with other teams to resolve fulfillment, inventory, and delivery issues
Complete inventory counts regularly
Report all violations to Operations Managers
Record and report daily metrics
Abide by all cannabis regulations & compliance procedures
Execute delivery operations by dispatching drivers, picking and packing orders, handling cash, and completing daily depot tasks
Manager multiple drivers on route at once
Help keep our workspace clean and organized
Friendly, effective communication with peers, supervisors, managers, etc.