Delivery Operations Manager

Catalant • Boston, MA

86d • Remote

About The Position

As the pioneer of Consulting 2.0, Catalant gives the world's leading companies on-demand access to a community of highly vetted independent consultants and former operators. From individual consultants to full project teams, we deliver the right expertise to solve our clients' most important challenges. Our clients include more than 30% of the Fortune 500, top private equity firms, and global consultancies, all seeking a more flexible, cost-effective way to get high-impact work done. We've reimagined consulting for today's world: it's digitally enabled, fit-for-purpose, and designed to deliver outcomes, not just hours. Our proprietary platform powers our ability to connect companies with Catalant Experts and Teams who've solved similar problems before. Backed by world-class venture investors, we're building the team that will take Catalant and the future of consulting to the next level. Catalant connects leading companies with proven independent consultants to solve their most critical business challenges. We are seeking a Delivery Operations Manager to drive execution across client engagements while also contributing to the continuous improvement of Catalant's operational processes. This role is both tactical and strategic: ensuring billing accuracy and project accountability day-to-day, while also shaping how we optimize and scale our Order-to-Cash operations. The ideal candidate has a sharp eye for detail, strong organizational skills, and the ability to keep financial and operational processes on track while building trust internally and externally.

Requirements

• Bachelor's degree in a technical, business or equivalent field.
• 5-7 years of project management experience with direct client-facing responsibilities.
• Strong working knowledge of invoicing, billing terms, AR, and contract compliance and optimizing Financial Operations.
• Proven success managing complex, high-volume projects with detailed financial accountability.
• Exceptional organizational skills with ability to track multiple projects simultaneously.
• Skilled communicator who builds confidence with both clients and internal stakeholders.
• Proficiency with project management tools, ERP/financial systems (NetSuite, Salesforce, or equivalent), and advanced Excel.

Nice To Haves

• PMP Certification
• Project Management Applications
• Experience with NetSuite ERP and Salesforce

Responsibilities

• Serve as the operational liaison between Sales, Platform Operations, Clients, and Experts, ensuring accurate contract terms, billing requirements, and smooth project kickoff and execution.
• Oversee project delivery: check in with experts and buyers, manage project plans (scope, timing, resources, budget), and implement recovery actions for missed milestones.
• Own billing operations: manage invoice schedules, maintain unbilled receivables, ensure timely expert payments, and prepare closeout documentation.
• Monitor financial performance: analyze revenue reports, identify unbilled balances/trends, escalate risks, and coordinate change orders to protect margins.
• Lead status updates with Client Communities, AR, Finance, and Leadership, while providing responsive, professional support on project and invoicing concerns.
• Uphold professionalism, accountability, and clear communication across all client, expert, and internal interactions.
• Assist designing, developing and optimizing operational processes and flow from Order to Cash.
• Identify opportunities for automation and AI.

Benefits

• Flexible paid time off
• 13 company holidays + a week off from Christmas through New Years
• Twelve weeks of paid parental leave regardless of how you choose to grow your family
• Generous health insurance coverage as well as optional vision and dental
• 401k to save for retirement
• Pre-tax commuter and flexible spending accounts
• A lifestyle spending account to be used towards cell phone, internet, commuting, and learning & development
• Wellness stipend for your mental, emotional, or physical wellbeing needs and support
• Work from Home stipend

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree