DELIVERY OFFICE ASSOCIATE

Big Sandy Superstore

30d

About The Position

Our Delivery Office Clerks are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused on providing our customers with the best experience possible. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and deliveries. The ability to speak bilingually, English/Spanish, is a definite plus.

We have a great benefits package consisting of:
Health Insurance - Affordable health insurance with the two plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.

Requirements

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills
• Basic numerical reasoning skills
• Demonstrated knowledge of computer software
• Excellent organizational skills
• Outstanding customer service skills
• Ability to sit, stand, bend, stoop, and reach regularly
• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred
• High level of Quality Customer Service Skills

Nice To Haves

• Bilingual, Spanish/English, is desired

Responsibilities

• Perform data entry
• Coordinate with warehouse team and delivery trucks
• Act as a liaison between the customer, sales and delivery teams
• Field inbound calls and answer any customer questions
• Monitor trucks on Package AI computer system
• Maintain accurate files and processes in order to maximize productivity
• Other duties as assigned

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance
• Wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED