Delivery Manager

TEKsystems • Oak Ridge, TN

12d • $55 - $65 • Onsite

About The Position

The Technical Delivery Manager - This role serves as the main customer success contact whose responsibility it is to ensure a seamless customer experience. As the liaison between the customer and our internal teams, key responsibilities would include:
- Managing and coordinating all support requests and customer communications.
- Prioritizing requests and allocating them with the appropriate internal resources.
- Working with OEM support to ensure tickets are opened correctly with the respective vendors.
- Tracking OEM tickets on behalf of the customer through resolution.

Requirements

• Project management
• Service delivery
• Stakeholder management
• Infrastructure

Nice To Haves

• Ideally, the candidate would also have experience standing up and/or administering a ticketing platform and could help implement and operationalize it.

Responsibilities

• Managing and coordinating all support requests and customer communications.
• Prioritizing requests and allocating them with the appropriate internal resources.
• Working with OEM support to ensure tickets are opened correctly with the respective vendors.
• Tracking OEM tickets on behalf of the customer through resolution.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed