Delivery Manager

Collinson•Plano, TX

14d

About The Position

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance. The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers. We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally. The Deliver Manager ensures the predictable, high-quality delivery of products and initiatives by coordinating cross-functional teams, removing delivery risks, and establishing clear governance across the delivery lifecycle. The Delivery Manager provides structure, clarity, and transparency so teams can deliver value efficiently, maintains alignment between Product, Engineering, and Commercial stakeholders, and drives continuous improvement across delivery processes to enhance execution, throughput, and stakeholder confidence. The role requires exceptional organisational, communication and problem-solving skills to oversee the scoping, planning and execution of this cross-functional initiatives. The successful candidate will be output-oriented, rigorous in his/her attention to detail and able to motivate teams to deliver on time, on budget and to quality standards

Requirements

Project Management
Change Management
Strategic thinking and planning
Communication and stakeholder management / influencing
Cross-functional working
Leadership and team management
Training and development
Problem solving and analysis
Ability to deal with ambiguity
Commitment to continuous learning
Previous experience as a Project Manager (3-5 years)
Previous experience of managing projects within Technology organisations.
Previous experience of working successfully with Change Managers
Previous experience of delivering both standalone projects and projects that form part of a wider programme
External certifications in Project Management desirable but not essential (e.g. Prince2 or APM)
Experience and understanding of Lean Six Sigma is desirable but not essential
Experience and understanding of SaaS solutions is desirable but not essential.

Responsibilities

Planning and dependencies – work with workstream leads to build a project plan (both detailed and plan on a page) outlining key activities and milestones whilst also identifying and tracking the key internal / external dependencies that inform sequencing and / or timing of the project
Resourcing – work with workstream leads to understand resource requirements ensuring relevant stakeholders are aware of demand for each of their teams
Delivery – monitor individual workstream performance against the plan, challenge slippage and help define and implement mitigations
Risk and issue management – review the risks and issues experienced by the workstream leads and escalate as needed to the Project Sponsor and / or Steering Committee
Governance – facilitate relevant governance forums and the distribution and closure of relevant actions and decisions
Stakeholder management – Establish strong working relationships with different stakeholder groups (including <Business Area> Senior Leadership, Project Managers, Change Leads, BAU owners, external 3rd parties and Collinson International Ltd leadership team and Board)
Team leadership – oversee the work of the Workstream Leads
Reporting – collate reports from Workstream Leads to build a view of programme progress (e.g. status against plan & next steps). Consolidate this to report up to the Programme Manager / Project Sponsor / Transformation Management Office (TMO) as applicable
PM community – be an active member of the PM Community, sharing insights and experience to help raise standards across the organization.