Delivery Manager – United States

Data Meaning•Boca Raton, FL

34d•Remote

About The Position

We are proactively building a pipeline of experienced Delivery Managers who are passionate about data analytics and business intelligence. In this role, you will have the opportunity to work on exciting projects, leveraging your expertise to drive data-driven decision-making across the organization. This role requires a strong background in data-related projects, with hands-on exposure to data platforms, data engineering, or analytics environments, enabling effective collaboration with technical teams and stakeholders. We are proactively building a pipeline of experienced Delivery Managers who are passionate about data analytics and business intelligence. In this role, you will have the opportunity to work on exciting projects, leveraging your expertise to drive data-driven decision-making across the organization.

Requirements

Strong background in data-related projects (e.g., Data Engineering, Data Platforms, BI or Analytics), with the ability to effectively interface with technical data teams
Strong understanding of products, practices and technology related to data analytics including data warehousing, business intelligence, data integration and data quality
5+ years of experience in professional services with a customer facing managerial role
3+ years of experience in managing teams in remote and distributed geographic locations
3+ years of experience in capacity management and resource planning
Proven experience in managing technical solutions and services engagements
Strong risk identification and management skills
Good communication and presentation skills
Strong Project Management skills
Experience in team building and management
Experience in managing competing objectives, prioritization, and escalations

Responsibilities

Team Management
Analyzing team skills gap analysis, defining team development plan and training needs
Hiring, coaching, and mentoring of the PS Delivery team and ensuring proper work environment and culture
Coaching direct reports on customer relations, customer-facing best practices related to project delivery
Defining and refining internal Delivery Management processes, KPI, roles and responsibilities, and documentation standards and templates (kick-off meeting, RACI matrix, project status report, budget/forecast)
Project Delivery
Managing creation and tracking of forecasts and budget
Assessing risks and creates strategies for risk mitigation and project contingency planning
Appropriate escalation of risks and issues with leadership
Managing projects with geographically diverse teams
Planning and managing resource capacity
Managing project scope and the change control process as appropriate.
Leading, planning, scheduling and managing project deliverables, goals, and milestones
Adjusting project plans and/or resources to meet changing needs and requirements
Facilitating the team to successfully plan and execute deliverables using Agile techniques
Overseeing and assisting BAs and end users in testing activities
Managing test result tracking, defect remediation and retesting processes
Ensuring and handling appropriate communication to project stakeholders
Providing relevant metrics to gauge team progress with a continual focus on improvement.
Collaborating with accounting manager to ensure project billing and invoicing are executed on time and accurately
Review and approve project hours to ensure they are accurately recorded with detailed documentation describing tasks and deliverables
Working cross-functionally with internal departments, for examples, Finance, Customer Enablement, IT and Marketing
Managing the process for the customer satisfaction program for services delivery
Keeps track of lessons learned during the life of the project and facilitates retrospective conversations with customer during project close out
Collaborate with the VP of Professional Services to improve existing Standard Operating Procedures
Participate in discussion with customer, sales, pre-sales team to design service offerings and create statement of works, if necessary
Collaborate with Sales and Solution Architects to create project plans as part of SOW creation