Delivery Manager

World Wide Technology Healthcare Solutions • Jenks, OK

9h • Remote

About The Position

Delivery Manager will leverage technical and business acumen to define, develop, and deliver solutions to delight WWT customers. DMs are relentlessly focused on driving as much value to WWT's customers as possible through providing clarity and alignment on the customer's stakeholders' business objectives and end-user needs, continuously prioritizing delivery plans with shifts in the business and the broader macro-environment, coordinating a collaborative environment between customer stakeholders and delivery teams, maintaining a healthy delivery team, and identifying innovative solutions to grow
WWT and their customers' businesses.

Requirements

• BMC Remedy Helix and SharePoint experience is a plus.
• Ability to work independently and aggressively track incidents.
• Servant Leadership: Motivated by other’s success without seeking credit. Influences decisions through supportive leadership as opposed to management.
• Pragmatism: Addresses problems or difficult situations by focusing on practical approaches.
• Operates successfully in the ‘grey’ area, demonstrating ownership and providing direction even if it leads to a less-than-ideal outcome.
• Growth Mindset: Open to trying new things that you disagree with. Has the courage to give constructive feedback and embraces the approach of strong opinions weakly held.
• Optimistic: Demonstrates a positive mental attitude. Operates from a place of having confidence in success rather than a fear of failure.
• Strategic Mindset: Understands the whole system, optimizes for effectiveness over efficiency and helps others to see the big picture.
• Trust/Integrity: Builds trust through honesty, reliability, and authenticity. Extends trust to others as a default. Adapts to change and is honest about mistakes. Takes a tough, principled approach even if it’s unpopular.
• Resiliency: Seeks to discover new ways of problem solving despite obstacles and setbacks through passion and perseverance.
• Emotional Intelligence: Identifies and manages one’s own emotions, as well as the emotions of others. Ability to de-escalate challenging situations and avoid operating in extremes.
• Flexibility/Adaptability: Handles multiple demands, shifting priorities, and rapid change. Adapt strategies and tactics to fit fluid circumstances. Works collaboratively to get things done and owns accountability for the outcome.
• Coaching mindset: Acknowledges people’s strengths and accomplishments. Leveraging a foundation of trust can identify areas for improvement and provide real-time feedback and coaching.
• Change Agent: Recognizes the need for change and removes barriers. Promotes and supports new ways of doing work.
• Knows what can and can’t control or influence and where to allocate time for each.
• Communication: Listens well; seeks mutual understanding and welcomes the sharing of information fully. Fosters open communication and are receptive to bad news as well as good.
• Conflict Management: Recognizes when conflict arises and applies strategies for engaging and diffusing. Works to reach a favorable outcome through coaching, healthy conflict, and leadership.
• Negotiation: Utilizes experience, business, and leadership acumen to propose options in response to a request for the best possible outcome for all.
• Consultancy: Viewed as a trusted senior advisor with clients. Demonstrates ability to understand business and technical requirements to drive successful delivery outcomes in response to project escalations.
• Strong communication skills (written, verbal, and presentation).

Responsibilities

• Relationship Management: Cultivate business relationships with customers (from C-Suite to IT development leaders), as well as internal cross-services leaders within WWT.
• Service Delivery Excellence: Ensure the effectiveness of delivery team(s) complete Incident, Task, and Change Requests on time with high quality. Provide technical and business support, and be the escalation point for ANY issue related to our teams, our engagements and our customers.
• Financial Oversight: Own the creation and maintenance of an engagement's financial performance; including providing the necessary transparency to WWT and customer stakeholders, as well as Senior Leadership escalation when needed.
• Business Partnership & Consulting: Function as a trusted advisor regarding relevant markets, business strategies, and operating environments to customers.
• Obtains Resolution Confirmation working with our Project Management Organization
• Ensure that all issues are captured and resolved and that resolutions are documented and communicated.
• Negotiation & Influence: Engage in discussions to reach an agreement and create outcomes affecting the actions, behaviors, and opinions of customers and delivery teams.
• Professionally runs incident bridges while maintaining records of the incident in ServiceNow
• Business Growth: Grow the WWT Application Services business through continued displays of adding value to the customer.
• Ascertain additional staffing needs or business opportunities and gain an understanding of the customer environment, upcoming projects, and client initiatives that WWT might be able to assist with. Regularly relay this to Services Sales and Account Teams.
• Provides input regularly for status reports including documentation reviews.
• Communication: Manage the regular meetings and communications to ensure alignment and clarity amongst cross- functional WWT teams, Account Managers, Services Sales, Performance Management, the larger App Services teams, Project Analysts, ATC, Architecture teams, etc.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees