Delivery Manager, SRE

Thomson Reuters • Eagan, MN

5d • Hybrid

About The Position

Delivery Manager, SRE The Legal Service Management group is seeking a Delivery Manager to join our team in Eagan, Minnesota. This position leads a global technology group that operates enterprise application systems serving Thomson Reuters flagship products. This team manages reliability engineering/SRE, ongoing change planning and implementation, incident detection and resolution, and compliance for a portfolio of customer-facing applications and infrastructure built on a variety of technologies including Java, Linux, Python, AWS, PostgreSQL, Redis and more. About the Role In this opportunity as a Delivery Manager, SRE, you will: Deliver results: Deliver reliable 24x7 infrastructure and application operations, meeting business expectations across the application portfolio Serve as a management escalation point during major issues Partner with application development teams to deliver operational readiness for new products and features Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmap for applications and processes Partner with security, cloud platform, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications Effectively articulate complex problems, concepts, and solutions to varied audiences Drive improvements in productivity, software quality and reliability Be a people leader: Manage a diverse set of global application reliability, infrastructure, and operations engineers Deliver effective talent management practices and optimize use of talent across the portfolio Coach and mentor current and future leaders; proactively identify training and growth opportunities Foster a continuous learning culture and a curiosity about emerging technologies

Requirements

• Bachelor’s degree or equivalent required, Computer Science or related technical degree preferred
• 5 years of relevant experience in software development and/or technology infrastructure and operations
• Proven ability to set direction and inspire team members to engage and deliver on a vision
• Broad understanding of the technologies used to build and operate distributed application systems
• Proven ability to learn new technologies quickly
• Experience managing cloud systems and infrastructure
• Excellent critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills
• A management style that is collaborative, energetic, and results-oriented
• Hands-on experience with programming and scripting languages
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges

Responsibilities

• Deliver reliable 24x7 infrastructure and application operations, meeting business expectations across the application portfolio
• Serve as a management escalation point during major issues
• Partner with application development teams to deliver operational readiness for new products and features
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmap for applications and processes
• Partner with security, cloud platform, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications
• Effectively articulate complex problems, concepts, and solutions to varied audiences
• Drive improvements in productivity, software quality and reliability
• Manage a diverse set of global application reliability, infrastructure, and operations engineers
• Deliver effective talent management practices and optimize use of talent across the portfolio
• Coach and mentor current and future leaders; proactively identify training and growth opportunities
• Foster a continuous learning culture and a curiosity about emerging technologies

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
• comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
• optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees