Delivery Lead and Consultant

Atomic Object-posted 8 days ago
Full-time • Mid Level
Hybrid • Grand Rapids, MI
101-250 employees
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Atomic is growing a diverse and inclusive team of curious, creative people who love creating great software for our clients. We’re looking for thoughtful problem solvers who are passionate about finding success for our clients, teams, and end-users through the human-centered design process. Since 2001, Atomic Object has designed and developed software products for web, mobile, desktop, and embedded devices. We were founded on the belief that not all software is created equal. Many people can write code, but it takes a close-knit team of passionate people to create exceptional, innovative products that change the way people do business. We’re an employee-owned company with 100+ Atoms based in our Grand Rapids, Ann Arbor, Chicago, and Raleigh offices. Unlike many other technology companies, we have a flat organization. There is no corporate ladder to climb. As a company that values transparency, we practice open-books management. At Atomic, you can stay close to the craft of making software for your entire career without missing out on owning a part of the company and its profits. Atomic makers work on self-managed, cross-functional teams of 2-10 comprised of designers, delivery leads, developers, and testers. Our teams collaborate to create products for our clients, from the idea phase through launch and beyond. Part of Atomic’s brand promise to our clients is a great product and a great experience. Delivery Leads (DLs) help Atomic fulfill this brand promise in several ways. The Delivery Lead is responsible for guiding and managing the product development process of a team. It’s an absolutely critical role. DLs live at the intersection of user needs and business objectives—they work closely with designers, developers, QA, and clients to find innovative solutions that balance the concerns of both. They are passionate about helping clients define and meet their vision for a product and keeping project teams happy and productive. Atomic’s product development approach is focused on predictability and quality. DLs are able to operate confidently using both quantitative metrics and the qualitative expertise of their teammates.

  • CLIENT RELATIONSHIP MANAGEMENT Cultivate and maintain trusted advisor relationships with client stakeholders at all levels, building trust through consistent delivery, transparent and empathetic communication, and proactive problem-solving.
  • Serve as the primary point of contact for strategic discussions about project direction and value delivery.
  • Develop long-term relationships that extend beyond individual projects, positioning Atomic as a trusted technology partner.
  • Navigate complex stakeholder dynamics to build consensus and maintain project momentum.
  • Proactively identify and address client concerns before they escalate.
  • Lead efforts to shape, capture, and close project extensions and new engagements, identifying natural account expansion opportunities through deep understanding of client’s business goals and needs.
  • Champion client needs within the Atomic team while managing expectations realistically.
  • Educate client as appropriate about Atomic’s agile process, design, and development.
  • PRODUCT MANAGEMENT Develop a functional understanding of client’s business domain, user personas, and user needs. Work closely with client stakeholders and Atomic designer to define the product’s high-level product vision and user experience.
  • Work with client and Atomic’s Technical Lead to identify and apply appropriate technologies (considering capabilities, risks, maintenance costs, existing infrastructure, and tradeoffs).
  • Ensure that the project team is working from a prioritized backlog of well-defined user stories and development tasks.
  • Acceptance test features as they are completed to evaluate if design and functional acceptance criteria are met. Provide feedback where necessary.
  • Triage and prioritize incoming bug reports and feature requests.
  • Implement knowledge management practices appropriate to project scale and client needs—from lightweight documentation for small teams to comprehensive systems for complex engagements—ensuring critical information remains accessible and transferable.
  • PROJECT MANAGEMENT Work with client stakeholders and Atomic team to define and track product releases / high level milestones.
  • Work with Atomic’s accounting staff to ensure correct invoicing.
  • Provide client stakeholders and Atomic team with weekly updates about project burn rate and progress towards milestones.
  • Identify project risks and work with appropriate client or Atomic team members to mitigate them.
  • Collaborate with office scheduling team on adjustments to team size or changes in project schedule.
  • Coordinate schedules and logistics for team meetings, events, and any required travel. Plan agenda for, identify appropriate participants, and facilitate meetings and work sessions including but not limited to: project kickoffs, backlog estimation/grooming, sprint planning, sprint retrospectives, design reviews, sprint reviews, daily standup meetings.
  • TEAM EFFECTIVENESS Take lead on identifying and addressing conflict or issues within teams. Be willing and ready to have hard conversations and escalate where necessary.
  • Look for, guard against, and work to remove blockers to the team’s progress.
  • Work with team to implement and evolve Atomic’s agile process based on individual project needs.
  • Foster a healthy team culture of ambitious goal-setting and continuous learning, holding team members to high standards of individual and collective productivity, creating psychological safety for experimentation while maintaining accountability for outcomes.
  • GENERAL EMPLOYMENT RESPONSIBILITIES Work a full-time job (generally 40-42 hours per week).
  • Track time daily.
  • Engage in professional development and continued learning outside of work hours.
  • Periodically contribute to Atomic’s blog.
  • Travel occasionally—as needed and possible.
  • Applicants should have prior experience as a project/product manager in a technology-focused market. We’re looking for someone with the following attributes:
  • 8+ years project/product management experience.
  • Proven track record of superb skill in:
  • Internal and/or external product/project consulting
  • Working with team-members of varying experience levels
  • Consulting into other organizations
  • Making solid product decisions on projects given project constraints and best practices
  • Influencing others
  • Experience across a wide breadth of software product management approaches
  • Experience with human-centered design process and practices
  • Experience facilitating meetings and workshops with project stakeholders
  • TEAM AND CLIENT FOCUSED Account management and relationship cultivation
  • Teaching and mentoring where appropriate
  • Leadership and team management
  • Process creation and improvement
  • Ability to present, communicate, and influence stakeholders at all levels of client organizations, including executive and C-level
  • Effective at building trust and relationships with client stakeholders and project team members
  • DELIVERABLES FOCUSED Familiarity with agile design, technical, product, and project management practices and tools
  • Familiarity with Human-Centered Design (HCD) concepts and practices (e.g. research, personas, context scenarios, storyboarding, workflow development, etc.)
  • Proficiency with AI-powered tools for research, documentation, and rapid prototyping
  • Ability to advise on technology strategy and roadmapping across multiple time horizons and other dimensions, including ethical use, security, and ROI measurement
  • GENERAL Excellent interpersonal skills, high emotional intelligence
  • Excellent verbal and written communication skills
  • Commercial awareness and business development acumen
  • Intellectual curiosity and commitment to continuous learning
  • Aptitude for bringing order to chaos, identifying patterns, thinking systematically
  • Self-starter with time management and prioritization skills across short-term and long-term time horizons
  • Able to navigate complex decision making: deal with change, clarify ambiguity, identify tradeoffs, unify stakeholders, and plot a way forward
  • Quarterly and Annual cash profit sharing
  • Paid time off and holidays
  • Atomic-sponsored health insurance (including dependents) with HSA contributions
  • Access to Dental & Vision Insurance with Competitive Premiums
  • Employee ownership
  • Sustainable working pace
  • Regular 401(k) company contributions (3%)
  • Parental leave
  • Long and short-term disability insurance
  • Support for professional development
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