Delivery Driver/Wellness Associate - Full Time (Market St)

TerrAscend•San Francisco, CA

58d•$21 - $21

About The Position

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. We're known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs. We don't just sell cannabis - we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis. Wellness Associates/Delivery Drivers are responsible for executing that same high level of customer service and compassionate care outside our dispensary walls as our retail staff provide within our stores. Delivery Team Members must love navigating the busy streets of the Berkeley Area while representing The Apothecarium in a professional manner.

Requirements

Prior delivery experience (1 year)
Prior customer service experience (1 year)
Must be at least 21 years old
Valid California Driver's License and clean driving record
Working delivery automobile with insurance and valid registration
Must be able to pass a criminal background check
Must be authorized to live and work in the U.S

Nice To Haves

Previous delivery experience in SF highly desirable
Experience working in the cannabis industry highly desirable
Experience working in retail & customer service experience highly desirable
Experience working in the health & wellness industry highly desirable

Responsibilities

Drive and deliver products from The Apothecarium to customers in the Bay Area
Obey all local, state and federal traffic and driving laws
Adhere to routing guidelines and parameters to deliver according to schedule and Bureau of Cannabis Control requirements
Address and resolve customer complaints; escalate service issues in an expedient manner
Obtain payment for product by accepting cash or debit cards
Assist in opening and closing delivery order processing areas daily
Process, package and label orders in preparation for delivery
Maintain delivery manifests and required Bureau of Cannabis Control documentation
Provide excellent customer service
Maintain accurate delivery documentation
Assist with the cleaning, maintenance, and upkeep of delivery dispatch location
Maintain iOS devices and other necessary hardware
Communicate professionally and regularly with dispatch location Team Members and Delivery Manager
Facilitate communication to our delivery members via iOS devices
Maintain strict confidentiality with customer information

Benefits

Comprehensive Health Coverage - Medical, dental, vision, and prescription plans available for employees and their dependents.
Mental Health & Wellness Support - Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
Flexible Paid Time Off (PTO) - Generous PTO to support work-life balance (availability may vary by state-ask your recruiter for details).
Employee Assistance Program (EAP) - Free, confidential support for mental health, financial planning, legal matters, and more.
Paid Parental Leave - Dedicated time to rest, recharge, and care for your growing family.
401(k) with Company Match - Save for the future with a 4% company match and immediate vesting.
Pet Insurance - Affordable coverage options to keep your pets healthy.
Employee Discounts - Exclusive savings at any of TerrAscend's 39+ dispensary locations.
Recognition Program - Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
Disability & Life Insurance - Company-paid protection for life's unexpected moments.