Delivery Driver Relief

Caffey Distributing Company & Carolina Premium Beverage•Charlotte, NC

39d•$50,000 - $50,000

About The Position

SUMMARY The primary purpose of the Delivery Driver Relief (DDR) will serve as primary backup to deliver, merchandise, and service accounts in any route in the absence of the assigned driver. DDR will promote a safe work environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Represent Caffey Distributing Company/Carolina Premium Beverage in a professional manner and provide excellent customer service. Assist Delivery Manager and Area Delivery Managers in promotion of safe work practices to include frequent behavior-based safety observations. Confer with Area Delivery Managers to resolve customer problems, opportunities, competitive activity in your market, and potential overage situations. Attend all scheduled meetings and company functions as required. Adhere to dress code, including safety “non-negotiables,” and be properly groomed at all times. Obey all Federal, State, and local laws. Perform other duties as assigned. DELIVERY BACKUP: Is familiar with routes in all areas and departments to ensure flexibility and route coverage. Is familiar with all types of delivery equipment, including, but not limited to pallet jacks, dock and dock-leveler, hand trucks, trucks and trailers. Maintain a friendly, working relationship with the Manager on each account on all routes in assigned area. Listen to and resolve service complaints. Prepare invoice, collect payment from customers and record transactions on customer receipt. Check in product with Store Manager, following store policy. Restock displays, coolers, and cold box with new product, maintain product rotation in backroom, cooler, and on displays Responsible for adhering to Overage Beer Policy. Clean inside of truck, trailer bays, and vans. Perform routine maintenance on trucks and comply with all FMCSR, state, and local laws and regulations. Maintain safe driving record and comply with company driving policy. Check in with office daily and follow-up on messages and email promptly. Maintain confidentiality of sales trends and history of accounts. COMPETENCIES REQUIRED Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics. Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others. Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings. Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members. Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals. Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities. Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions. Motivation – Sets and achieves challenging goals; measures self against standard of excellence. Professionalism – Treats others with respect and consideration regardless of their status or position. Safety and Security – Observes safety and security procedures. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. JOB KNOWLEDGE AND/OR EXPERIENCE Requires the ability to read, write, complete simple forms and understand simple written instructions. Requires the ability to perform arithmetic skills such as addition, subtraction, multiplication, and division including decimals and fractions. Could require simple use of formulas, charts, tables, drawings, specifications, schedules or diagrams. Equivalent to a high school education. A minimum of three years and up to five years of experience and/or training. INITIATIVE AND INGENUITY Requires the use of some judgment to use acquired job knowledge to comply with instructions and standard procedures, methods or practices involving the making of minor decisions. MENTAL / VISUAL / AUDITORY DEMAND Continuous mental and visual attention; usually repetitive work or diversified operations requiring constant alertness or activity. RESPONSIBILITY FOR EQUIPMENT Responsible for total set-up, adjustment, operation and/or maintenance of equipment where errors would result in extensive damages and expenses. Responsible for safely operating delivery vehicles, up to and including over-the-road tractor-trailer units. Requires the ability to use a hand truck, cart, lift gate, folding dolly, electric pallet jack and hand-held computer systems. RESONSIBILITY FOR MATERIAL OR PRODUCT Works with materials or product where errors usually would be detected and could be re-worked without major loss of materials. RESPONSIBILITY FOR SAFETY OF OTHERS Safety of others depends entirely on correct action of employee on job being rated; accidents, should they occur, may result in total disability or death. RESPONSIBILITY FOR WORK OF OTHERS Responsible for own work or occasionally for 1 person. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somewhat disagreeable work conditions. While performing the duties of this job, the employee is exposed to outside weather conditions and sometimes exposed to dust, dirt, heat, fumes, cold, noise, vibration, water, oil, etc., with some being present to the extent of being disagreeable. HAZARDS Injuries, should they occur, may result in loss of time, due to crushed hand or foot, loss of fingers or toes, eye injuries, chemical burns, etc. A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Delivery Driver Relief is assumed and it is expected that the Delivery Driver Relief will act accordingly. The Delivery Driver Relief will be expected to perform any other task not included in this job description requested by management.

Requirements

Requires the ability to read, write, complete simple forms and understand simple written instructions.
Requires the ability to perform arithmetic skills such as addition, subtraction, multiplication, and division including decimals and fractions.
Could require simple use of formulas, charts, tables, drawings, specifications, schedules or diagrams.
Equivalent to a high school education.
A minimum of three years and up to five years of experience and/or training.
CDL-A License and ABC Beer permit required, as well as a driving record (MVR) within Company Driving Points Policy.

Responsibilities

Serve as primary backup to deliver, merchandise, and service accounts in any route in the absence of the assigned driver
Promote a safe work environment
Represent Caffey Distributing Company/Carolina Premium Beverage in a professional manner and provide excellent customer service
Assist Delivery Manager and Area Delivery Managers in promotion of safe work practices to include frequent behavior-based safety observations
Confer with Area Delivery Managers to resolve customer problems, opportunities, competitive activity in your market, and potential overage situations
Attend all scheduled meetings and company functions as required
Adhere to dress code, including safety “non-negotiables,” and be properly groomed at all times
Obey all Federal, State, and local laws
Perform other duties as assigned
Familiar with routes in all areas and departments to ensure flexibility and route coverage
Familiar with all types of delivery equipment, including, but not limited to pallet jacks, dock and dock-leveler, hand trucks, trucks and trailers
Maintain a friendly, working relationship with the Manager on each account on all routes in assigned area
Listen to and resolve service complaints
Prepare invoice, collect payment from customers and record transactions on customer receipt
Check in product with Store Manager, following store policy
Restock displays, coolers, and cold box with new product, maintain product rotation in backroom, cooler, and on displays
Responsible for adhering to Overage Beer Policy
Clean inside of truck, trailer bays, and vans. Perform routine maintenance on trucks and comply with all FMCSR, state, and local laws and regulations
Maintain safe driving record and comply with company driving policy
Check in with office daily and follow-up on messages and email promptly
Maintain confidentiality of sales trends and history of accounts