Delivery Driver Lead

American Furniture Warehouse•Katy, TX

10d•$23

About The Position

The Delivery Lead will assist the Delivery Management with the company's delivery operations and the responsibility to handle day-to-day activities while ensuring a high level of efficiency, safety, and service. The Delivery Lead will coordinate and work effectively and efficiently with sales, customer service, warehouse, and delivery personnel to continuously improve the delivery processes and procedures and exceed customer service expectations. Starting pay of $23/hr.

Requirements

Professional Appearance.
Previous experience as a Delivery Driver or in a leadership positions preferred.
Ensures compliance of applicable state and federal regulations.
Positive attitude with strong interpersonal skills.
Must be able to learn, understand, and apply new technologies, knowledge of Routing software and Dispatch Tracking software a plus.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.

Nice To Haves

Knowledge of Routing software and Dispatch Tracking software

Responsibilities

Commitment to AFW's safety policies and procedures and the ability to promote awareness.
Establishes schedules and provides continual training to team members with an emphasis on safety and service.
Interviews, hires, and assists in the training of new team members.
Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members.
Addresses customer complaints and resolves problems as needed.
Delegate tasks and responsibilities to appropriate personnel.
Ability to conform to shifting priorities, demands, and timelines and effectively prioritize and executes tasks in a high-pressure environment.
Communicates, leads, and develops work with drivers and staff.
Must possess great time management and organizational skills.
Professional with good communication skills and customer service experience.
Able to work 10+ hours a day and have the flexibility to work early mornings, evenings, holidays and weekends with prolonged periods of standing.
Knowledge of GPS equipment.
Demonstrate a high level of attention to detail and professionalism at all times.