Delivery Driver Assistant

HD Supply•Flower Mound, TX

About The Position

Assists delivery drivers with customer orders, including loading and off-loading product, interfacing with customers, and ensuring all safety procedures and practices are followed and maintained. This role does not require or allow the operation of a company or rental vehicle.

Requirements

HS Diploma or GED strongly preferred.
0-2 years of experience in area of responsibility.

Nice To Haves

Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents.
Prior delivery assistant experience in a similar industry.
1+ years of experience operating material handling equipment.

Responsibilities

Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders.
Inspects deliveries prior to load to ensure customer orders are accurate and free of damage.
Assists with loading and unloading merchandise into and out of delivery vehicles when necessary using powered and non-powered material handling equipment.
Makes customer calls before and during delivery.
Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues.
Relays escalated customer concerns to distribution center leadership.
Provides exceptional customer service by being polite and professional during deliveries.
Performs general warehouse duties as needed.
Selects correct processes from clearly prescribed rules, past practices, or instruction.
Seeks advice and guidance on non-routine or problem areas from supervisor.
Deviations from the norm are cleared by the supervisor.
Under close supervision, exercises limited latitude/independent judgment.
Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.