Delivery Driver Assistant

The Norfolk Companies-posted 10 days ago
Full-time • Entry Level
Braintree, MA
11-50 employees
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Are you a reliable and customer-focused individual looking for a rewarding career in the home improvement industry? If so, join our family-owned and operated team at Norfolk! We've been serving the community for 90 years and are committed to providing exceptional service to our customers. As a Driver Assistant, you'll play a vital role in ensuring our customers receive their orders on time and in perfect condition. Your day will start at 6:30 am each day (Monday-Friday) where you will review your route for the day, complete your required pre-trip of your vehicle, and ensure you have all the products needed to complete your deliveries. Doubling checking your load is always safe and secured. Each driver assistant will partner with a driver and work together to ensure deliveries are done on time, safely, and completely. This role does require regular heavy lifting as cabinets range on average between 45-60 lbs. You will work with the customer for any special instructions on the placement of materials, etc. Norfolk uses mobile delivery technology, so you will need to be tech savvy and able to use mobile devices for confirmations, GPS, and communication. Being organized is key to successful delivery as well as completing each order’s electronic paperwork.

  • Operate the equipment safely and to ensure each load is complete and properly secured at all times.
  • Be Responsible for all electronic communication while the truck is in motion, drivers are not allowed by law to use cell phones while the truck is in motion, also responsible for GPS programming and assisting the driver with the best route.
  • Have to remain alert for changing road conditions, hazards, low bridges etc, also must exit vehicle and assist driver whenever truck is backing up, parking, moving close to a structure, always watching for obstructions, wires, tree branches etc, no texting or non company issued electronic devices are to be used while in the vehicle.
  • Assist driver in bringing items into customers location, being careful not to cause damage to merchandise or property, always being courteous and professional.
  • Assist driver when picking up merchandise from customers or vendors, always check merchandise against sales order or packing slip, and inspect for damage before leaving the site.
  • Be physically fit and able to perform daily deliveries.
  • Be able to lift 45-60 lbs. Up to 100 lbs. with a 2-person lift.
  • Have good communication and customer service skills.
  • Be able to read, speak and comprehend English, bi-lingual helpful. Position is required to call customers.
  • Be able to use handheld devices for delivery recordkeeping as well as check texts and emails as needed.
  • Candidates will:
  • Operate the equipment safely and to ensure each load is complete and properly secured at all times.
  • Be Responsible for all electronic communication while the truck is in motion, drivers are not allowed by law to use cell phones while the truck is in motion, also responsible for GPS programming and assisting the driver with the best route.
  • Have to remain alert for changing road conditions, hazards, low bridges etc, also must exit vehicle and assist driver whenever truck is backing up, parking, moving close to a structure, always watching for obstructions, wires, tree branches etc, no texting or non company issued electronic devices are to be used while in the vehicle.
  • Assist driver in bringing items into customers location, being careful not to cause damage to merchandise or property, always being courteous and professional.
  • Assist driver when picking up merchandise from customers or vendors, always check merchandise against sales order or packing slip, and inspect for damage before leaving the site.
  • Be physically fit and able to perform daily deliveries.
  • Be able to lift 45-60 lbs. Up to 100 lbs. with a 2-person lift.
  • Have good communication and customer service skills.
  • Be able to read, speak and comprehend English, bi-lingual helpful. Position is required to call customers.
  • Be able to use handheld devices for delivery recordkeeping as well as check texts and emails as needed.
  • Able to sit for periods of time
  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • Specific vision abilities required by this job include close and night vision (based on job tasks).
  • Noise level in the work environment is usually moderate to heavy.
  • Almost always exposed to outside weather conditions.
  • Frequently required to walk distances over 200 yards on both flat surfaces and construction sites
  • Frequently required to lift and securely carry fragile items of 80+ pounds for a moderate distance.
  • Frequently required to climb stairs to deliver products.
  • Frequently exposed to heavy equipment such as delivery vehicles or fork trucks.
  • Employee will regularly be exposed to construction materials and visit construction sites.
  • Subject to post accident drug and/or alcohol testing while employed by the company.
  • Able to wear work boots, hard hat, safety glasses, safety vests as required by delivery location.
  • Be able to read, speak and comprehend English, bi-lingual helpful.
  • medical & dental insurance
  • 401k with a generous company match
  • Paid Time Off
  • uniforms
  • voluntary vision, life & short-term disability insurance
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