About The Position

The following general description applies to all hourly store team members. The position of Customer Service Representative involves various duties including operating equipment, stocking ingredients, preparing products, and processing orders both over the phone and in person. Team members are responsible for maintaining cleanliness in the facility and ensuring proper training for new products.

Requirements

  • Ability to add, subtract, multiply, and divide accurately and quickly
  • Must be able to make correct monetary change
  • Verbal, writing, and telephone skills to take and process orders
  • Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately
  • Ability to enter orders using a computer keyboard or touch screen

Responsibilities

  • Operate all equipment
  • Stock ingredients from delivery area to storage and work area
  • Prepare all products
  • Use all proprietary technology
  • Receive and process telephone orders
  • Take inventory and complete associated paperwork
  • Clean equipment and facility approximately daily
  • Responsible for continued on-the-job training for any and all new products
  • Communicate verbally with customers and co-workers to process orders
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