The following is considered minimum expectations in performance while working for Domino’s Pizza. Employees are expected to maintain a high standard of customer service and adhere to specific operational procedures to ensure quality and safety.
Responsibilities
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Maintaining a perfect image according to standard.
Knowing and demonstrating customer WOW steps: 1) Apologize 2) Give them what they want 3) Give them something extra.
Counting pepperoni and ham on every order every day, regardless of the topping amount when ordered.
Ensuring no one clears pizzas before they are ready to be placed in the oven.
Drivers must have $1 in coin change on every delivery.
Drivers must say 'Let me get your change' on every order without exception.
Ensuring no one carries more than $20 while on the clock, including personal money.
Prohibiting pocket knives or any weapons while working.
Maintaining neat and clean driver vehicles in a positive image while working.
Ensuring drivers are not routed early or checked in early from delivery.
Pizza makers must wash hands prior to making products.
Only proper procedures for products are allowed.
Every driver must have completed Safe Delivery CBT.
Every order is to be repeated for accuracy and name and address confirmed.