Delivery Dispatcher

From The Earth•Santa Ana, CA

23d

About The Position

Dispatch & Operations Coordinate and assign delivery routes to drivers efficiently and accurately Monitor active deliveries, driver status, and route progress in real time Ensure all orders are accepted, staged, and dispatched in accordance with company SOPs Communicate delays, issues, or changes to drivers and management immediately Verify all delivery documentation is complete before dispatch (IDs, manifests, receipts) Compliance & Accuracy Ensure all deliveries comply with California DCC regulations and company policies Verify customer information, order details, and delivery eligibility prior to dispatch Maintain accurate delivery logs, timestamps, and driver records Report any discrepancies, incidents, or compliance concerns to management promptly Driver Support & Accountability Serve as the primary point of contact for drivers during shifts Ensure drivers follow all safety, vehicle, and security protocols Confirm vehicle inspections, lockbox procedures, and end-of-shift checklists are completed Track driver attendance, punctuality, and communication Customer Service & Communication Assist with delivery-related customer inquiries or issues when needed Maintain professional, calm, and solution-focused communication at all times Coordinate with sales floor and management to resolve order or payment issues Administrative Duties Assist with end-of-shift reconciliation and reporting Support audits, reviews, and operational improvements as directed Maintain organized dispatch records and reports

Requirements

Must be 21 years of age or older
Previous dispatch, logistics, or coordination experience preferred
Strong organizational and multitasking skills
Excellent verbal and written communication
Ability to remain calm and effective in high-volume or high-pressure situations
Basic computer skills and comfort using POS, delivery, or routing systems
Ability to stand, sit, and work in an office/dispatch environment for extended periods

Nice To Haves

Experience in a regulated industry (cannabis, transportation, logistics, or security)
Familiarity with cannabis delivery compliance and procedures
Leadership or supervisory experience

Responsibilities

Coordinate and assign delivery routes to drivers efficiently and accurately
Monitor active deliveries, driver status, and route progress in real time
Ensure all orders are accepted, staged, and dispatched in accordance with company SOPs
Communicate delays, issues, or changes to drivers and management immediately
Verify all delivery documentation is complete before dispatch (IDs, manifests, receipts)
Ensure all deliveries comply with California DCC regulations and company policies
Verify customer information, order details, and delivery eligibility prior to dispatch
Maintain accurate delivery logs, timestamps, and driver records
Report any discrepancies, incidents, or compliance concerns to management promptly
Serve as the primary point of contact for drivers during shifts
Ensure drivers follow all safety, vehicle, and security protocols
Confirm vehicle inspections, lockbox procedures, and end-of-shift checklists are completed
Track driver attendance, punctuality, and communication
Assist with delivery-related customer inquiries or issues when needed
Maintain professional, calm, and solution-focused communication at all times
Coordinate with sales floor and management to resolve order or payment issues
Assist with end-of-shift reconciliation and reporting
Support audits, reviews, and operational improvements as directed
Maintain organized dispatch records and reports