Delivery Dispatcher - Part time

Dead River Company•West Lebanon, NH

1d•Onsite

About The Position

Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.

Requirements

Strong communication and interpersonal skills
Planning and scheduling skills
Ability to work in a team environment
Analytical skills
Technology/computer skills
Ability to hold others accountable
A commitment to exceptional customer relations
A high school diploma or equivalent is required.

Nice To Haves

Two years of experience in a dispatch environment with computerized dispatch technology is preferred.

Responsibilities

Professionally receive and process incoming service-related customer calls.
Accurately enter information into the computer system and schedule service appointments.
Schedule technicians for routine tune-ups and maintenance; coordinate major repairs or installations in consultation with the Service Manager.
Communicate with field technicians via radio or mobile phone regarding job assignments and status updates.
Enter parts and labor details into the computer system to generate accurate service invoices.
Reconcile billable and non-billable technician time.
Manage the service contract program, including setting up new contracts, renewals, terminations, and scheduling annual maintenance.
Assist with parts inventory control by recording parts used and supporting technicians with restocking.
Coordinate the Gas Check program: contact customers, explain the program, schedule technicians, and enter Gas Check results into the system.
Perform additional duties as assigned.
Performs other work-related duties as assigned.