Delivery Department Lead

Natural Medicine LLC • Spring Valley, NV

6d

About The Position

We are a reputable and well-established vertically integrated cannabis dispensary based in Nevada, dedicated to providing high-quality cannabis products and exceptional customer experiences. As a growing industry leader, we are seeking a dynamic and experienced Delivery Department Manager to join our team and oversee our cannabis delivery operations. The successful candidate will play a critical role in ensuring the efficient and compliant delivery of our products to our valued customers throughout the state. The Delivery Department Lead is responsible for overseeing the end-to-end operations of our cannabis delivery services in compliance with state and local regulations. This role requires a hands-on leader who can effectively manage a team, optimize delivery processes, and uphold our commitment to exceptional customer service. The ideal candidate will possess a deep understanding of the cannabis industry, logistics, compliance, and possess exceptional leadership and organizational skills.

Requirements

• Minimum of 1 year of experience in logistics, delivery management, or a related role, with at least 1 year of experience in the cannabis industry.
• Strong knowledge of Nevada cannabis regulations and a demonstrated ability to maintain compliance.
• Proven leadership skills with experience managing a team in a fast-paced environment.
• Excellent communication, problem-solving, and decision-making skills.
• Proficient in using delivery management software and tracking systems.
• Must have a valid driver's license and clean driving record.
• Flexibility to work varying shifts, including weekends and holidays, as necessary.

Nice To Haves

• Experience with Metrc, Dutchie, OnFleet is a plus

Responsibilities

• Work with the GM's to recruit, train, and manage a team of delivery drivers, ensuring they are motivated, skilled, and compliant with all company policies and regulations.
• Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement.
• Oversee day-to-day delivery operations, including managing onfleet, assisting with orders and manifesting (metrc), route planning, vehicle maintenance, and inventory management to ensure timely and efficient delivery services.
• Implement and enforce delivery procedures to maintain the highest level of safety, security, and customer satisfaction.
• Implement customer satisfaction calls to confirm delivery orders and make sure guest is satisfied and knowledgeable of our stores initiatives
• Stay up-to-date with all relevant local and state cannabis regulations and ensure the delivery department's compliance with these laws.
• Collaborate with compliance officers to implement necessary changes in response to regulatory updates.
• Champion a customer-centric culture and ensure delivery teams provide exceptional service to clients, promptly addressing any inquiries, concerns, or issues.
• Monitor customer feedback and implement improvements to enhance the overall delivery experience.
• Develop and analyze delivery department KPIs to measure performance and identify areas for improvement.
• Prepare regular reports for senior management, highlighting key metrics, achievements, and challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed