Delivery Department Lead

Natural Medicine LLC•Las Vegas, NV

About The Position

The Delivery Department Lead is responsible for overseeing the end-to-end operations of our cannabis delivery services in compliance with state and local regulations. This role requires a hands-on leader who can effectively manage a team, optimize delivery processes, and uphold our commitment to exceptional customer service. The ideal candidate will possess a deep understanding of the cannabis industry, logistics, compliance, and possess exceptional leadership and organizational skills.

Requirements

Minimum of 1 year of experience in logistics, delivery management, or a related role, with at least 1 year of experience in the cannabis industry.
Strong knowledge of Nevada cannabis regulations and a demonstrated ability to maintain compliance.
Proven leadership skills with experience managing a team in a fast-paced environment.
Excellent communication, problem-solving, and decision-making skills.
Proficient in using delivery management software and tracking systems.
Must have a valid driver's license and clean driving record.
Flexibility to work varying shifts, including weekends and holidays, as necessary.

Nice To Haves

Experience with Metrc, Dutchie, OnFleet is a plus

Responsibilities

Work with the GM's to recruit, train, and manage a team of delivery drivers, ensuring they are motivated, skilled, and compliant with all company policies and regulations.
Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement.
Oversee day-to-day delivery operations, including managing onfleet, assisting with orders and manifesting (metrc), route planning, vehicle maintenance, and inventory management to ensure timely and efficient delivery services.
Implement and enforce delivery procedures to maintain the highest level of safety, security, and customer satisfaction.
Implement customer satisfaction calls to confirm delivery orders and make sure guest is satisfied and knowledgeable of our stores initiatives
Stay up-to-date with all relevant local and state cannabis regulations and ensure the delivery department's compliance with these laws.
Collaborate with compliance officers to implement necessary changes in response to regulatory updates.
Champion a customer-centric culture and ensure delivery teams provide exceptional service to clients, promptly addressing any inquiries, concerns, or issues.
Monitor customer feedback and implement improvements to enhance the overall delivery experience.
Develop and analyze delivery department KPIs to measure performance and identify areas for improvement.
Prepare regular reports for senior management, highlighting key metrics, achievements, and challenges.