Delivery Coordinator

Friesen Group Inc•Redding, CA

About The Position

Lifemed (A Friesen Group Company) Northern California's Premier long-term care pharmacy. Leading the way with compassion, reliability, and trust. We deliver pharmacy solutions to long-term care facilities throughout the North State. Our Core Values at Owens are: HUMAN VALUE, TAKE OWNERSHIP, MAKE THE DIFFERENCE, SET THE PACE AND EMBRACE CHANGE. The Delivery Coordinator position plays a critical role in ensuring accurate, timely, and compliant preparation and dispatch of medications, infusion equipment and related supplies to long-term care (LTC) facilities. This position is responsible for the coordination and execution of delivery workflows, scanning and sorting of medications, and communication of pharmacy staff and delivery drivers to maintain smooth operations. This position requires high attention to detail, strong organization skills and must be capable of working in a fast-paced, health care driven environment.

Requirements

Strong Customer Service Experience
High School Diploma
Must have valid California Driver’s License and Clear DMV Record.
Proficient in navigating a computer
Knowledge of Microsoft Office programs

Nice To Haves

Experience working in an office (preferred)

Responsibilities

Daily Tote and Medication Preparation
Apply updated barcode stickers to daily delivery totes for accurate tracking and scanning.
Retrieve and reconcile previous delivery totes and associated paperwork.
Organize workflow and prioritize tote preparation based on facility run times.
Accurately scan medications and sort them into the correct facility totes.
Double-check medications and delivery schedules to confirm that all deliveries are accurate, complete, and compliant.
Work closely with the pharmacy team to align daily delivery schedules, ensuring that all necessary medications are prepared and ready for transportation.
Follow all relevant safety, security, and HIPAA guidelines during the medication handling and delivery process to maintain compliance and safeguard patient information.
Monitor and support inventory levels for delivery supplies, ensuring that the pharmacy maintains sufficient stock for future deliveries.
Cold Chain & Equipment Management
Rotate and prepare ice packs to ensure proper temperature maintenance for cold-pack medications.
Perform regular cleaning and maintenance of infusion pumps to ensure they are in proper working order prior to delivery, following all required safety and hygiene protocols.
Print pick-up tickets for infusion pumps upon therapy completion.
Track equipment and ensure accurate return and redistribution.
Ensure infusion pumps are correctly assigned, prepared, and coordinated for delivery to long-term care facilities, providing necessary instructions and handling specifications as required.
Communication & Coordination
Communicate with delivery drivers regarding facility refusals, changes, or special instructions.
Proactively inform pharmacy floor staff of delivery status, issues, or urgent needs to minimize disruption to patient care.
Notify leadership of low inventory levels or supply needs to maintain operational readiness.
Efficiently navigate the Framework LTC system to coordinate medications for delivery.
Ensure that all medications are delivered within the required timeframes, meeting deadlines for routine and emergency medication deliveries.
Maintain consistent communication with internal teams to relay updates, changes, or issues related to medication deliveries, ensuring a seamless and collaborative workflow.
STAT & On Demand Deliveries
Prioritize and deliver STAT medications to facilities as needed to ensure patient care needs are met, ensuring they are delivered quickly and securely while maintaining a high level of attention to detail.
Address and accommodate special delivery requests, including urgent or customized medication needs, in a timely and professional manner.
Documentation & Tracking
Keep accurate records of deliveries, including medications delivered, delivery times, and any issues or delays encountered during the process.
Scan and organize monthly facility cycles according to the delivery calendar.
Maintain accurate records of all deliveries, returns, equipment, and discrepancies.
Scan delivery tickets into the Electronic Content Management (ECM) system for tracking and documentation purposes.
Ensure all pick-up, delivery, and tracking documentation is complete and filed appropriately.
Pharmacy workflow support
Return medications to shelf from “go to back tote” at each filling station.
Restock works stations with filling materials from storage area (i.e. blisters, cards, cubes, bags, stickers, vials).
Assist pharmacy staff in answering phones.
Other responsibilities as assigned.