Delivery Coordinator

Camping World•Roanoke, VA

8d•$40,000 - $65,000

About The Position

Camping World is seeking a Delivery Coordinator for our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn up to $65,000 or more annually based on performance. The Delivery Coordinator serves as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used RVs. This role delivers consistently exceptional and professional experience for every guest, from the point of sale through the completion of delivery. What you’ll do: Customer Experience & Delivery Guide new owners through the delivery process while promoting accessories and supplies that enhance their camping experience. Ensure a thorough and professional RV demonstration occurs for every new owner. Perform final quality inspection prior to delivery. Introduce guests to the Service Advisor team and schedule their first service appointment. Follow up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation. Work Order & Coordination Create and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu billing guidelines. Create and submit all “Owed to Customer” work orders using the approved process and turn them over to External Advisors for completion. Track all work orders through completion and final billing. Attend the daily 2.3.8. meeting to provide delivery updates on all sold units (SA). Communicate proactively with Sales and F&I Managers regarding any potential delivery delays. Monitor shop workload to coordinate spot deliveries as needed. Lot Preparation & Trade-Ins Oversee lot preparation for all new RVs, ensuring each is prepped, warranty work completed, and ready for immediate delivery. Create work orders for all trade-ins (inspection and reconditioning) and perform quality control upon completion. Sales Process Engagement Confirm delivery date and time with Sales. Review all sale inclusions for accuracy. Ensure delivery-day expectations are clearly communicated to each customer. Administrative & Other Duties Maintain accurate delivery documentation, including keys, owner’s manuals, warranties, and paperwork. Perform additional administrative duties and other essential tasks as assigned.

Requirements

Minimum one year of customer service experience preferred
Strong communication skills, verbal and written
Excellent organization and follow-up abilities
Proficient computer and multitasking skills
Strong independent problem-solving ability
Ability to follow department procedures and policies
Excellent customer relations and clerical accuracy
Valid driver's license preferred

Responsibilities

Guide new owners through the delivery process while promoting accessories and supplies that enhance their camping experience.
Ensure a thorough and professional RV demonstration occurs for every new owner.
Perform final quality inspection prior to delivery.
Introduce guests to the Service Advisor team and schedule their first service appointment.
Follow up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation.
Create and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu billing guidelines.
Create and submit all “Owed to Customer” work orders using the approved process and turn them over to External Advisors for completion.
Track all work orders through completion and final billing.
Attend the daily 2.3.8. meeting to provide delivery updates on all sold units (SA).
Communicate proactively with Sales and F&I Managers regarding any potential delivery delays.
Monitor shop workload to coordinate spot deliveries as needed.
Oversee lot preparation for all new RVs, ensuring each is prepped, warranty work completed, and ready for immediate delivery.
Create work orders for all trade-ins (inspection and reconditioning) and perform quality control upon completion.
Confirm delivery date and time with Sales.
Review all sale inclusions for accuracy.
Ensure delivery-day expectations are clearly communicated to each customer.
Maintain accurate delivery documentation, including keys, owner’s manuals, warranties, and paperwork.
Perform additional administrative duties and other essential tasks as assigned.