Delivery Associate - MC Restaurant New York

Tao Group Hospitality•New York, NY

41d

About The Position

Responsible for accurately receiving, processing, and confirming customer orders. Ensures timely communication between customers, kitchen staff, and delivery drivers to provide a smooth and satisfying service experience.

Requirements

Minimum 1 year customer service experience or equivalent related Tao Group Hospitality experience required.
Previous experience in a high-volume restaurant/nightclub/lounge.
Ability to write, read, and verbally communicate
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Must be able to stand for extended periods of time
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working Environment
Exposure to hot kitchen elements or cleaning materials
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Confirms online orders via various ordering platforms and applications.
Answers phone calls for pickup and delivery orders, and answers questions/make suggestions for food and beverage items.
Accurately enter all orders into the POS system and follows proper cash/payment card procedures.
Assists with packing orders according to guest specifications.
Coordinates delivery of food with the delivery drivers.
Works as part of a team and provides help and support to all fellow team members.
Reviewing emails regarding catering orders and printing out copies for the delivery & Chef teams.
Ensuring all labels are generated for each catering order.
Closing out checks accurately for catering and delivery orders.
Record keeping of Tip pools for Delivery Associates and Drivers.