Delivery Architect, Professional Services

Ciena-posted 3 months ago
$130,900 - $209,100/Yr
Senior
5,001-10,000 employees
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As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Are you ready to drive transformative solutions for our customers? Join Blue Planet, a division of Ciena, as a Professional Services Delivery Architect and become an integral part of a dynamic team dedicated to delivering excellence and innovation in the OSS domain. This role offers the opportunity to lead impactful projects, collaborate with global teams, and shape the future of telecommunications technology.

  • Deliver high-quality, repeatable solutions with Professional Services project teams while ensuring alignment with global standards.
  • Transition project delivery from the Sales team, taking ownership to ensure solutions are delivered on time and within budget.
  • Lead customer workshops and design sessions, crafting technical architecture and design specifications that drive success.
  • Provide expert guidance on resolving complex implementation issues and ensuring best practices for Blue Planet products.
  • Manage multiple customer engagements, addressing challenges proactively and navigating client relationships effectively.
  • Educate teams on industry trends, best practices, and Blue Planet solutions while continuously developing consulting and application skills.
  • Advocate for improvements in practice efficiency, services, and processes to enhance overall delivery.
  • 10+ years of experience in OSS projects with a deep understanding of telecom network design and architectures.
  • Expertise in OSS Inventory Management, Discovery, Activation, and associated technologies like SDN/NFV, cloud infrastructure, and service orchestration.
  • Knowledge of inventory systems such as Amdocs ARM (Cramer), Ericsson Granite, Netcracker, Oracle MetaSolv, etc.
  • Hands-on experience in Solution Architecture within telco OSS/BSS areas, managing distributed teams, and leading complex global projects.
  • A bachelor’s degree in computer science, management information systems, engineering, or a related field.
  • Exceptional business and technical communication skills with the ability to interact with senior management and executives.
  • Availability to travel as required.
  • Experience implementing Blue Planet solutions and systems integrations.
  • Expertise in telecommunications, broadband, and communications planning and pricing.
  • Strong problem-solving, time management, and adaptability skills.
  • Visionary leadership with the ability to build rapport and drive change effectively.
  • Advanced knowledge of applied business practices in telecommunications and related industries.
  • Superior verbal presentation and written communication skills.
  • Demonstrated ability to identify and proactively resolve challenges.
  • Medical, dental, and vision plans.
  • Participation in 401(K) (USA) & DCPP (Canada) with company matching.
  • Employee Stock Purchase Program (ESPP).
  • Employee Assistance Program (EAP).
  • Company-paid holidays, paid sick leave, and vacation time.
  • Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.
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