Delivery and Support Specialist

Regal Boats • Orlando, FL

283d

About The Position

Regal Boats is seeking a Delivery and Support Specialist to oversee the customer delivery experience for our 50 SAV, 43 SAV, LX43 and occasionally other Regal products. This role requires a deep understanding of the boating lifestyle, superior technical troubleshooting skills, and the ability to deliver an exceptional ownership experience. The ideal candidate will not only operate and deliver vessels but also educate new owners, provide hands-on troubleshooting when necessary, and serve as a frontline representative of Regal Boats.

Requirements

• Minimum 5+ years of experience as a professional Captain, Marine Technician, or Product Support Specialist in the boating industry.
• Strong knowledge of electrical, mechanical, and navigation systems found on luxury sport yachts.
• Proficiency with Garmin, CZone, Volvo Penta, Yamaha, Mercury, and MasterVolt systems.
• Excellent customer service and communication skills, with the ability to educate new boat owners.
• Comfortable troubleshooting technical issues and working hands-on with onboard systems.
• Ability to travel frequently and be on-site for deliveries, sometimes with short notice.
• Must be comfortable on the water and able to operate large vessels with confidence.

Nice To Haves

• ABYC or NMEA 2000 Certification.
• USCG Captain's License (OUPV or higher).
• Experience in yacht management, marine sales, or after-sales support.
• Prior experience conducting boat deliveries or new owner orientations.
• Background in high-end customer service, with a focus on delivering a luxury experience.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Serve as the primary point of contact for new Regal owners during the delivery of their 50 SAV, 43 SAV, and LX43 vessels.
• Conduct thorough vessel walkthroughs, educating owners on systems, features, and maintenance best practices.
• Ensure a seamless and memorable handoff, instilling confidence and excitement in Regal owners.
• Address customer questions, concerns, and requests in a professional and knowledgeable manner.
• Be proficient in all major onboard systems, including electrical, mechanical, navigation, propulsion, and digital switching.
• Diagnose and resolve any technical issues that arise during delivery or initial operation.
• Provide hands-on support for Garmin electronics, digital switching, CZone, battery management, and propulsion systems (Volvo, Yamaha, Mercury).
• Coordinate with the Regal Product Support team and engineering for complex troubleshooting.
• Serve as an extension of the Regal brand, creating a premium customer experience.
• Act as a liaison between Regal Boats and owners, providing real-time feedback to improve future deliveries.
• Build strong relationships with customers, ensuring satisfaction and fostering brand loyalty.
• Represent Regal at events, training sessions, and boat shows when required.
• Conduct final quality inspections before vessel handoff to ensure all systems function properly.
• Identify and document any deficiencies, ensuring corrective action is taken before delivery.
• Provide detailed reports on common delivery-related issues for continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level