Delivery Advocate - Hospital

ImageFIRST•Kansas City, MO

About The Position

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Check out our company page: https://www.imagefirst.com/company/ This is a service oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive strategies. To grow existing customer programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.

Requirements

Ability to lift 25 pounds on a frequent basis
Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
Ability to drive commercial motor vehicle for up to 10 hours on a daily basis
High School Diploma or equivalent
Valid Driver’s License and Excellent Driving Record
Sense of direction/knowledge of area
Professional Appearance
Exceptional customer Service skills
Must have good communication skills

Responsibilities

Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
Operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
Organization, maintain route books
Timely communication of repairs, PM, accidents