Delivery Advocate - Hospital

Imagefirst Healthcare Laundry Specialists • Salt Lake City, UT

121d

About The Position

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! This is a service oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive strategies. To grow existing customer programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST's “face” to our customers and potential customers.

Requirements

• Minimum of 3 years' of experience within sales or a route sales role.
• Ability to lift 25 pounds on a frequent basis.
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Ability to drive commercial motor vehicle for up to 10 hours on a daily basis.
• High School Diploma or equivalent.
• Valid Driver's License and Excellent Driving Record.
• Sense of direction/knowledge of area.
• Professional Appearance.
• Exceptional customer Service skills.
• Good communication skills.

Responsibilities

• Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services.
• Develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term.
• Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles.
• Load outs, inventories, quality-stains/damage, tape changes.
• Maintain product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application.
• Organize load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books.
• Unload truck: check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets.
• Ensure account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags.
• Communicate timely about truck maintenance, repairs, PM, accidents.
• Prepare and follow-up on paperwork: work order preparation, invoice accuracy (NOG billing), credits, collection requirements.

Benefits

• Competitive pay.
• Medical, Dental, Vision.
• Pet, Legal, and Hospital Indemnity Insurance.
• 401k (match).
• Paid Time Off Package.
• Great company culture.
• Collaborative team environment.

What This Job Offers

• Industry: Personal and Laundry Services
• Education Level: High school or GED