Delivery Account Operations Associate (Floater)

Xerox•Worcester, MA

43d•Onsite

About The Position

You'll support hardware and software used across the customer's environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client's advocate.

Requirements

Prior experience managing a print or equipment fleet environment
Familiarity with printers, MFDs, and Local Area Networks (LANs)
A+ certification or relevant technical training preferred
Experience with software/server administration and configuration
Proficient in Microsoft Office, basic networking, and device troubleshooting
Strong organizational skills, customer service mindset, and communication abilities

Responsibilities

Manage equipment fleet, monitor performance, and coordinate service response
Provide on-site helpdesk support and act as point-of-contact for escalations
Administer workflow scanning configurations, firmware updates, and device deployment
Monitor consumables, parts inventory, and order fulfillment
Coordinates device installations, moves, and decommissions
Maintain service reporting tools and generate regular client-facing reports
Integrate and operate within client ticketing/helpdesk systems
Collaborate with service teams and escalate major incidents as needed
Must be proficient in Production Print and ideally have experience with Baltoro, iGEN, Nuvera, Iridesse and PrimeLink
Provides coverage for Print/Mail/Scan Professionals, Docucare Associates at our various NE clients.
Execute Production Print responsibilities such as:
Work with FreeFlow Make Ready or FreeFlow Core to setup print jobs
Working knowledge of FIERY
Print brochures, flyers, posters, transactional print, feeders, laminators and duplo devices