Delinquency Control Counselor

TEKsystems

7d•$19 - $19•Hybrid

About The Position

As a Delinquency Control Counselor, you will be responsible for managing and collecting on past due Consumer Loan and Credit Card accounts within the first 30 days of delinquency. You will ensure compliance with all government and internal regulations while providing financial counseling to members and mitigating potential losses.

Requirements

Experience in collections, sales, retail, or administrative roles.
Customer service experience is essential.
Proficiency in using Excel, Word, and Outlook.
Ability to think critically and solve problems.
Strong communication and people skills.

Nice To Haves

Bachelor's or Associate's degree with Retail or Sales experience preferred.
High School Diploma with collections or call center experience accepted.
Experience in high-end retail or fast food establishments like Chick-fil-A, Starbucks, Target, or Best Buy is advantageous.
Resourceful and able to think outside the box.

Responsibilities

Manage and collect on delinquent Consumer Loan and Credit Card accounts within the first 30 days of delinquency.
Provide financial counseling to members to mitigate loss.
Navigate multiple systems to effectively manage accounts.
Make 80-120+ outbound and inbound calls per day in a call center environment.
Evaluate member needs and provide empathetic solutions.
Demonstrate excellent communication skills to resolve member issues.