Delicatessen Clerk

Hy-Vee, Inc.•Fort Dodge, IA

18h•Onsite

About The Position

As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. You will run the department registers and receive payments, make change, etc., where applicable. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. The role requires exhibiting caring, concern and patience in all customer interactions, treating customers as the most important people in the store, smiling and greeting customers, learning customer names, and assisting customers with finding products, securing out-of-reach items, loading/unloading heavy items, and passing along suggestions. The clerk will also answer telephones, take customer orders at the delicatessen counter, and work as a team with co-workers to ensure customer satisfaction and a pleasant work environment.

Requirements

Must be able to understand and follow verbal or demonstrated instructions
Must be able to write identifying information
Must be able to request supplies orally or in writing
Must be able to solve arithmetic calculations involving fractions, decimals and percentages
Less than high school or equivalent experience and six months or less of similar or related work experience

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
Takes customer orders at the delicatessen counter.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Reviews orders for the day.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Reviews the status and appearance of the food for freshness.
Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
Anticipates product needs for the department on a daily basis.
Prepares, finishes, and replenishes product as necessary.
Checks in product, puts product away, and may review invoices.
Runs the department registers and receives payment, makes change, etc., where applicable.
Removes trash in a timely manner.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Washes dishes as necessary.
Orders product and supplies as necessary.
Delivers orders as needed.
Prices products for customers as necessary.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.