Deli Team Member/Cooperator 260213

Keweenaw Cooperative Inc • Hancock, MI

8d • Onsite

About The Position

The Deli Cooperator Role
Our Cooperators are the energetic team that greets and serves our owners and customers. Their productivity fuels our cooperative business mission - to operate our grocery store as a destination for healthy food and community well-being. Our Cooperators are flexible, dependable, and adaptable to change. They are keen to learn every aspect of the natural foods business. Cooperators are cross-trained to work anywhere in the store: from cashiering and stocking shelves, to prepping produce and serving deli customers. They take personal responsibility for their work. Our store promotes teamwork, empowered customer service, and the Co-op Culture. We operate within a cooperative business model of ownership by the community, and we follow our End Goals.

Our deli serves our community with made to order and grab and go items. It offers salads, pizzas, sandwiches/wraps, and other items repackaged for sale. This role involves repacking, food preparation, and customer service to the customers.

Requirements

• Must be at least 17 years of age. If a minor under 18, must provide a Valid Work Permit per the State of Michigan Youth Employment Standards Act (YESA) prior to the first day of employment.
• Willingness and ability to learn and perform the requirements of the job.
• Able to work at least one weekend day/week, early morning, late evening,
• Bright and cheery disposition
• Ability to use computer keyboard, mouse, telephone, and office equipment continuously.
• Ability to lift and carry between 20 and 50 pounds frequently.
• Ability to sit, stand, walk for long periods of time.
• Ability to bend, stoop, squat, kneel, reach above shoulder height, and climb stairs/ladders occasionally.
• Ability to use fine motor skills for typing, grasping, manipulating objects with fingers.
• Ability to write or type reports, and complete checklists in written or digital format.
• Ability to read and interpret small print and alphanumeric product codes.
• Ability to work overnight, weekend and non-business hour shifts as required.

Nice To Haves

• High School Diploma or equivalent.
• At least one year of experience in a retail, natural foods, or cooperative environment.

Responsibilities

• Create a warm, welcoming, informed shopping experience through interactions with customers.
• Provide outstanding customer service; uphold our Customer Service Commitment.
• Communicate customer needs that you cannot answer to Manager on Duty (MOD).
• Provide a proficient, accurate experience at the Point of Sale (POS).
• Complete daily cleaning tasks, cleanup/upkeep of personal areas, and other periodic cleaning.
• Maintain familiarity with all areas of the store in order to best assist customers.
• Use appropriate phone/intercom etiquette
• Communicate in a clear, direct, and respectful manner.
• Be dependable: show up/clock in on time, look good, be prepared to do your job, be adaptable to change.
• Read the employee newsletter, departmental journals, and check in with the MOD to find out your role for your shift.
• Adhere to the Attendance and Break policies.
• Adhere to the Staff Agreement.
• Complete your department task list or production schedule.
• Complete training events, meetings, and self-evaluations as assigned.
• Keep accurate records as directed.
• Keep workspace and common areas clean and organized.
• Follow cleaning schedules for the area(s) in which you work, to ensure the store is clean and orderly, and meets customer service and health department standards.
• Communicate equipment needs or maintenance concerns to Coordinators and Managers.
• Adhere to store safety and conflict resolution procedures.
• Display proficiency on Autoscale for accurate and timely results
• Pull out-of-date or damaged products; record losses according to department protocols.
• Work with Managers and Coordinators to ensure reception of orders and alert them in situations where a credit is needed.
• Participate in periodic inventory counts.
• Stock area floor plan and display areas as directed.
• Maintain attractive displays of product and accurate shelf/bin tags
• Offer samples, suggestions, and product information to customers.
• Work with Coordinators and Manager to ensure accurate, up-to-date product signage, including shelf/bin labels and sale signs.
• Perform other duties as assigned.

Benefits

• $14.50/hour, with potential for advancement
• Dental and Vision Benefits (after 6 months)
• 401K Retirement Plan with Match
• 20% Store Discount
• Employee Assistance Program (free anonymous counseling)
• Sick and Paid Time Off
• Holiday Pay on Holidays Worked (New Year's, Easter, Memorial Day, 4th of July, Labor Day)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED